>> Check conf.pl -> 4. General Options -> 5. Usernames in Lowercase
>> option. If option is set to false, 'User1' and 'user1' logins use
>> different preference files.
>
> Thanks, i've configured this now to convert to lowercase.  I'm sure i'll
> get some complaints about preferences now (where people had uppercase
> etc), but i'll just copy the prefs file in those cases.
>
>> User preferences can mixup, if users are trying to use two different
>> email accounts in same browser without logging out.
>
> It's likely this could be happening at some of our sites, I will check
> into this.
>
>> Or your php session handler fails to create unique session names.
>
> How might I test that?

This applies only if you have larger userbase (10K or more) or use custom
session handler. If you use standard php file based sessions, look for
session files named 'deleted' in your session save directory.

>> Or your session expiration
>> (session.gc_maxlifetime) is set to large value.
>>
>
> session.gc_maxlifetime = 1440
>
> Is this too high?

normal.

>> Or there are username collisions in your preference backend setup.
>>
>
> Sorry for being dumb, I don't follow you here.

there are field limits in database preferences. Does not apply to you, if
you use file based setup.

or you could use vlogin plugin with more than one imap server and same
username matches different users.


Please keep SquirrelMail support questions on mailing list.
-- 
Tomas


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