> From: James Ryan [[email protected]]
> 
> That seems to be the case.  Unfortunately, when negotiating with a
> vendor over who needs to make a fix, not having  a standard document
> to refer to makes for an easy stalemate.
> 
> Are these documented in anyway, unofficially?

In my experience, a vendor is interested in improving their product
only when there is a prospect of immediate sales.  In one situation, a
vendor was suddenly interested in working with our PBX, and we wanted
them to do music-on-hold properly.  The vendor's complaisance happened
suddenly, and so we wrote up and submitted an internet-draft
(draft-worley-service-example-00) in the 24 hours before the
conference call that they had scheduled with us.  So during the
conference call, we were referring to an internet-draft that had our
company's name on it and the current date.  Nobody pointed out that
this "standard" was us restating our particular desires.  The power of
the written word is immense!

Dale

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