** Changed in: ubuntu-advantage-tools (Ubuntu)
Status: New => Invalid
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Title:
ua attach command fails
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Tried the cloud-init steps above on an instance and it worked; also
restarting a server fixed it, 'ua attach' reports as attached and 'ua
status' shows the enabled services.
I'll reach out to support to revoke the existing UA token.
Thanks for the help, this can be closed.
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How do I revoke the token? I never typed it in, the livepatch enable was
probably done as part of the "sudo ua attach $TOKEN" command, where I
used our token. I don't see any livepatch token in our Ubuntu Advantage
account, just for UA.
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Hi Alex, I think this error is happening because cloud-init has not
fully run. I think rebooting the machines would be enough to handle that
issue.
But if you don't want to do that, you can restart cloud-init manually by
running:
DI_LOG=stderr /usr/lib/cloud-init/ds-identify --force
cloud-init cl
Hope the long string after "Ran cmd: /snap/bin/canonical-livepatch
enable $LONG_STRING" in the log above is not sensitive, if it is can
someone please remove it? Just noticed it, sorry.
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h
I take that back, on to something else:
$ sudo ua detach
Detach will disable the following services:
esm-infra
livepatch
Are you sure? (y/N) y
Updating package lists
This machine is now detached.
$ sudo ua attach
Enabling default service esm-infra
Updating package lists
UA Infra: ESM ena
I installed cloud-init version 21.1-19-gbad84ad4-0ubuntu1~16.04.2 on all
the instances that had the issue, and things are now fine. No idea why
they were stuck with the old cloud-init version, I'll look into that.
Thanks for the help,
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$ cloud-init --version
cloud-init 0.7.8
Can you give us more background on that image you're using? Cloud-init
went to an annual naming convention in 2017 e.g. 17.1, 17.2 and is up to
21.1 currently. That seems to me like you've got a VERY outdated cloud-
init on this system? It should have been u
These log files exist:
$ ll /var/log/cloud*
-rw-r--r-- 1 syslog adm 379779 May 12 03:01 /var/log/cloud-init.log
-rw-r--r-- 1 root root 65452 May 12 03:01 /var/log/cloud-init-output.log
They're filled with "IsADirectoryError: [Errno 21] Is a directory:
'/var/lib/cloud/instance'", I can attach
There's no collect-logs for the installed cloud-init version:
$ cloud-init collect-logs
usage: cloud-init [-h] [--version] [--file FILES] [--debug] [--force]
{init,modules,query,single,dhclient-hook} ...
cloud-init: error: invalid choice: 'collect-logs
Looking at the logs, I am seeing two distinct errors. One is livepatch
issue that we have:
Failed running command '/snap/bin/canonical-livepatch config remote-
server=https://livepatch.canonical.com' [exit(1)]. Message: 2021/05/04
15:18:29 error executing config: Livepatchd error: Couldn't setup s
More info, instance is an empty directory, and there's instances too,
with the subdirs below:
$ ls -al /var/lib/cloud
total 36
drwxr-xr-x 9 root root 4096 Feb 12 2017 .
drwxr-xr-x 52 root root 4096 May 3 23:46 ..
drwxr-xr-x 2 root root 4096 May 14 2019 data
drwxr-xr-x 2 root root 4096 Oct 14
$ cat /var/lib/cloud/data/result.json
{
"v1": {
"datasource": null,
"errors": [
"[Errno 21] Is a directory: '/var/lib/cloud/instance'",
"[Errno 21] Is a directory: '/var/lib/cloud/instance'",
"[Errno 21] Is a directory: '/var/lib/cloud/instance'",
"[Errno 21] Is a directory: '/var/
It looks like an issue parsing the file: /var/lib/cloud/data/result.json
Are you able to look at share those contents as well? If there's
sensitive content I can mark this bug security private to assist.
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I uploaded it to this Gist:
https://gist.githubusercontent.com/atrepca/dede1e2f4b894a444d6ac0f0abeaf5dd/raw/e5877b08940773e01e5ef93596f31ede49cb69e0
/ubuntu-advantage.log
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https://bugs.lau
Trying again...
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https://bugs.launchpad.net/bugs/1927029
Title:
ua attach command fails
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/ubuntu-a
I can't seem to be able to attach, ok to post the full log here? It's
1342 lines.
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Title:
ua attach command fails
To manage notifications about
Hello, Alex,
I don't see the attachment.
Domas
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Title:
ua attach command fails
To manage notifications about this bug go to:
https://bugs.launc
Attaching the full ubuntu-advantage.log file too.
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Title:
ua attach command fails
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snap --version:
$ snap --version
snap2.49.2
snapd 2.49.2
series 16
ubuntu 16.04
kernel 4.4.0-145-generic
Tried the steps here:
$ sudo ua disable livepatch
Livepatch is not currently enabled
See: sudo ua status
Unexpected error(s)
Also, please provide the output of:
```
snap --version
```
And please try the following steps:
1. sudo ua disable livepatch
2. sudo snap remove --purge livepatch
3. sudo ua enable livepatch
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Thank you for the information. Could you also provide the full ubuntu-
advantage.log file?
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Title:
ua attach command fails
To manage notificatio
1. Correct. It's 10 EC2 instances of different types, and using a few different
Xenial AMIs:
- ami-e1fe2281 20160921
- ami-a9d276c9 20161020
- ami-7ac6491a 20170307
To make it more confusing, other instances using these same AMIs are
fine.
2. It was installed following the steps here:
https://d
A couple of follow-up questions:
1. This is running on ec2, correct? Which AMI was used?
2. How was ubuntu-advantage installed?
3. Is there anything else that is non-standard about the system?
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dmesg has a ton of audit messages, no errors of any kind.
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Title:
ua attach command fails
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https://
snap info canonical-livepatch:
$ snap info canonical-livepatch
name: canonical-livepatch
summary: Canonical Livepatch Client
publisher: Canonical✓
store-url: https://snapcraft.io/canonical-livepatch
contact: sn...@canonical.com
license: unset
description: |
Hello,
we need more information to debug this.
Please include the output from the following commands in your report as
plain text.
snap info canonical-livepatch
canonical-livepatch status --verbose
lsb_release -a
uname -a
journalctl -t canonical-livepatch
snap connections
dmesg
Thank you.
Domas
This is happening with more than one instance, it's 10+ 16.04 servers
that were all launched around the same time. I'm running the Ansible
code again to get an exact count, and look for any similarities.
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> Is this a persistent issue or does it eventually resolve with retries?
Persistent issue, doesn't go away.
> Did this happen early in the machine uptime, perhaps in cloud-init?
This is not during the boot process, the instance has been up for a
while, I just installed ubuntu-advantage-tools and
$ sudo ua enable livepatch
One moment, checking your subscription first
Unable to configure Livepatch: Failed running command
'/snap/bin/canonical-livepatch config
remote-server=https://livepatch.canonical.com' [exit(1)]. Message: 2021/05/04
15:18:29 error executing config: Livepatchd error: Cou
$ sudo snap logs canonical-livepatch.canonical-livepatchd
2021-05-03T23:52:02Z canonical-livepatch.canonical-livepatchd[8596]: 2021/05/03
23:52:02 Couldn't setup system logger.
2021-05-03T23:52:02Z systemd[1]:
snap.canonical-livepatch.canonical-livepatchd.service: Main process exited,
code=exite
I suspect it might be an issue with snapd not being ready to execute
snaps, this might help confirm.
Is this a persistent issue or does it eventually resolve with retries?
Did this happen early in the machine uptime, perhaps in cloud-init?
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Also, can you please provide the livepatch logs by running:
sudo snap logs canonical-livepatch.canonical-livepatchd
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Title:
ua attach command f
Hello Alex, thanks for reporting this bug. If you still have that
machine running, can you run:
ua enable livepatch
And verify if the command works. I have one hypothesis here, but if that
enable fails as well, then it cannot be what I am thinking.
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