[Bug 1649419] Re: unable to install apps from ubuntu store

2017-02-19 Thread Launchpad Bug Tracker
[Expired for ubuntu-system-settings-online-accounts (Ubuntu) because there has been no activity for 60 days.] ** Changed in: ubuntu-system-settings-online-accounts (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Ubuntu Bugs, which i

[Bug 1649419] Re: unable to install apps from ubuntu store

2016-12-21 Thread Daniel Frost
Yes, "com.canonical.payui_payui" is still visible under settings. I have attached a partial screenshot. Maybe something is not as it is supposed to be and I will have to take the time for a clean reinstall of Ubuntu Touch on my phone. Probabely something is wrong with my phone. So i might do that

[Bug 1649419] Re: unable to install apps from ubuntu store

2016-12-20 Thread Alberto Mardegan
Thanks Daniel for explaining the situation! One last question, after which we can then close this bug: can you still see the "com.canonical.payui_payui" application under the ubuntuone account? It should not be there, and indeed I don't see it in my phone or in my tablet. Please report the missin

[Bug 1649419] Re: unable to install apps from ubuntu store

2016-12-20 Thread Daniel Frost
I did try a reboot. Forgot to add that information. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1649419 Title: unable to install apps from ubuntu store To manage notifications about this bug go t

[Bug 1649419] Re: unable to install apps from ubuntu store

2016-12-20 Thread Daniel Frost
Hi Alberto, I did delete my UbunuOne account and tried to install two random apps. The good news is - yep - they are installed! :-) The bad news is, they do not show up on the home sceen. :-( Please see the attached screenshots. In the store the apps are marked as installed, but, being sorted in

[Bug 1649419] Re: unable to install apps from ubuntu store

2016-12-20 Thread Alberto Mardegan
Thanks Daniel! For some reason the "ubuntuone" service is disabled in the account. This is very weird, it should never happen. Did you ever try installing some siloes from bileto.ubuntu.com or made your system writable and installed something with apt or dpkg on the phone? If you have no idea wh

[Bug 1649419] Re: unable to install apps from ubuntu store

2016-12-19 Thread Daniel Frost
Hi Alberto, here you are... (see attachtment) Hope that helps. Don't worry about asking me for more information if you do need anything else. ** Attachment added: "terminal output" https://bugs.launchpad.net/ubuntu/+source/ubuntu-system-settings-online-accounts/+bug/1649419/+attachment/47941

[Bug 1649419] Re: unable to install apps from ubuntu store

2016-12-19 Thread Alberto Mardegan
Hi Daniel, thanks for the logs, it's exactly what I needed. I now need some more info, let's hope it's the last bit. >From a phablet-shell console, can you please run these two commands: account-console list Then look at the number next to the ubuntuone account, and type account-console

[Bug 1649419] Re: unable to install apps from ubuntu store

2016-12-17 Thread Daniel Frost
Hi Alberto, it took some playing around, because I have never before used the phablet-shell. But I did get something out of it in the end. ;-) I had to copy/paste the content of the terminal, because I could not find the oa.log file. Well, I did just unplug the phone to stop logging not knowing an

[Bug 1649419] Re: unable to install apps from ubuntu store

2016-12-15 Thread Alberto Mardegan
Thanks Daniel! This indeed looks like a bug on our side. But I'm surprised that no one else has reported it, so I suspect that somehow your device got itself into a wrong state. I need to ask you one more information, and this might be a bit harder to collect. I'd like you to use "phablet-shell" f

[Bug 1649419] Re: unable to install apps from ubuntu store

2016-12-14 Thread Daniel Frost
Hi Alberto, thanks for taking time to look into this matter. 1) Done, see attached screenshots, I took them with my original language settings in german and changed to english and took them again Regardless of the app I am trying to install the box at the top is always empty. I did also try to p

[Bug 1649419] Re: unable to install apps from ubuntu store

2016-12-13 Thread Alberto Mardegan
Hi Daniel, I need to ask you some more information, in order to understand what's going on: 1) Can you please take a screenshot (press both volume UP and volume DOWN buttons at the same time) of the page asking you to confirm access to your account, and attach it to this bug report? 2) Please go

[Bug 1649419] Re: unable to install apps from ubuntu store

2016-12-13 Thread Rodney Dawes
The description of this issue sounds like a bug in the online-accounts side, as there should never be any dialog asking for confirmation to access the U1 account from the Ubuntu Store scope. There also haven't been any changes in the scope which would cause this. ** Package changed: unity-scope-cl