This is a follow up. There is good news for a change! Outback tech
support is back and warranties will be honored. I spoke with Anthony
this morning, who has been with Outback a long time and knows his stuff.
Currently, warranties are being handled through Enersys, and the process
of warran
Okay I did. Below is my posting.
Is Outback tech support coming back under the new management? I would
recommend reviving it and hiring back the people who really know the
equipment, especially Lones Tuss.
Will Outback honor the warranties of equipment now in the field? I
recommend that it
Jay, maybe the price was right? Obvious the old parent corporation
wanted into commercial solar. As for EG4 maybe the old lawyer shark
saying about eat or be eaten. It was about 5 years back that Schneider
sold all commercial solar and it helped their stock.
Crossing fingers! Happy hour soon!
Hi Drake,
What it says to me is that they either fired everyone or said move to tx.
I’ve always joked that if the potential project I’m to work on starts badly it
never gets better.
I still don’t understand why the owners of EG4 would by a legacy inverter
company?
Jay
> On May 24, 2024, at
Marshall Neipert [3]Forum MemberPosts: 11 [4]Joined: Mon May 20, 2024
10:07 amMy RE system: President of Outback Power
https://www.linkedin.com/in/neipertContact:
Contact Marshall Neipert [5]
You should ask him Drake! He is on the forum and responding to some
emails. Here is in a link that he i
Hello All,
With the sale of Outback, their tech support seems to have disappeared.
Around the time of the sale, tech support had agreed to send me a new
control stack for a Radian. After a long delay, they did send it, but
were quick to remind me to return the core.
When the new control sta
Thanks for all the great feedback guys. This thread was not intended to
knock OutBack. I live with and our office is powered by OutBack and I like
their products very much. I just don't trust their AGS from experience
(and obviously others have had similar experiences) and will continue my
search f
We have recently found both Keira and Sandra in Outback tech support
to be quite helpful and knowledgeable.
Also, Outback has a new Director of New Product Development, Phil
Undercuffler. I believe that he will be a real asset to Outback, as
he was Positive Energy's
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