Re: [Mailman-Users] Mailman as helpdesk tool

2001-02-06 Thread Mike Lehmann
Chuq Von Rospach wrote: > I wouldn't do that. the helpdesk piece is complex enough you don't want to > try to wedge it onto Mailman. Instead, use a helpdesk or bug tracking system > like bugzilla. Go to freshmeat.net and search on "helpdesk" or "bug > tracking'. You'll find a number of things that

Re: [Mailman-Users] Mailman as helpdesk tool

2001-02-06 Thread Chuq Von Rospach
On 2/6/01 5:36 PM, "Andrew Solomon" <[EMAIL PROTECTED]> wrote: > At present help requests and bug reports go to a mail alias for the list of > 30-odd developers and to an archive, but there is no automated management. > I am investigating the possibility of using Mailman as a tool for > automatin

Re: [Mailman-Users] Mailman as helpdesk tool

2001-02-06 Thread Peter Hutnick
I would like to point out while GAP is "source available" and therefore might be reasonably called "open source" it is NOT "Open Source" (as defined at http://www.opensource.org/osd.html) and is most certainly not Free Software. I write this not out of some sort of license zealotry, but this

[Mailman-Users] Mailman as helpdesk tool

2001-02-06 Thread Andrew Solomon
Dear Mailman team, I work on the GAP project (http://www-history.mcs.st-and.ac.uk/~gap/) which is an open source computer algebra package whose development team is distributed (thinly:) across the globe. At present help requests and bug reports go to a mail alias for the list of 30-odd develop