Before someone else does, I should correct two errors in the same paragraph:
> automating the management of this "helpdesk". (I am aware of Reqng
> but would prefer to use something more mainstream).
1. I should be using the term "request tracking" rather than the more
general "helpdesk";
2. R
for someone willing to learn Python?]
- Periodically, or on request, send a reminder to the list about threads which
are still active.
[ditto previous question]
Best wishes,
Andrew Solomon
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ht
