Re: Technical Support Database suggestion..., CL-HTTP-P

1997-12-05 Thread Manoj Srivastava
Hi, Personally, I find procmail underpowered for a proposal like this. Try mailagents generic command server mode, which comes pre-built and read to customize. For scalability (short of going with Oracle v7.2), I'd try postgreasql and mailagent. Sharper learning curves but inf

Re: Technical Support Database suggestion..., CL-HTTP-P

1997-12-05 Thread Karl M. Hegbloom
> "Andreas" == Andreas Jellinghaus <[EMAIL PROTECTED]> writes: Andreas> what about implementing this : make the database Andreas> writeable for everyone (e.g. via a cgi script, or a small Andreas> programm, that sends an email like bug, perfect : both), Andreas> and "only" mode

Re: Technical Support Database suggestion...

1997-12-03 Thread Andreas Jellinghaus
On Tue 02 Dec 1997, Ean Schuessler wrote: > I think that it would be useful if we were to design a technical > support database. i agree. ther german suse distribution for example has one, and it's great. we should try to get as good results. they proved that such a database could do great things.

Technical Support Database suggestion...

1997-12-02 Thread Ean Schuessler
I think that it would be useful if we were to design a technical support database (something along the lines of GNATS but more user friendly) that created an online searchable database of issues that had been raised by users and the resolutions that had come out of it. This would not only be more