Package: otrs2
Version: 3.1.5+dfsg1-2
Severity: normal
When multiple tickets are set to the same pending date and time, otrs seems
to have issues with those; not sure if those two are the only parts affected
but here is what have noticed:
- Only one of those events will show up in the "Upcoming e
Package: otrs2
Version: 3.1.5+dfsg1-1
Severity: normal
I experienced two issues with the section Customer Company Management, not sure
if that should go on the same bug report or not.
1. When you click on the "Customer Companies" link on the main Admin interface,
it shows an error saying that
Package: otrs2
Version: 3.0.10+dfsg1-1
Severity: normal
Application log is filled with this error: "Can't create PID GenericAgent,
because it's already running"
It seems to be due to the way the crontab jobs are created in term of timing,
fixed by changing line 67 in /etc/otrs/cron by this:
19,
-otrs-user=otrs
--otrs-group=www-data --web-user=www-data --web-group=www-data /var/lib/otrs/"
Best regards,
--
Brice Buronfosse
Corporate Technology Solutions
540 Broadway FL5 - New York, NY 10012
t (212) 884-0481 - f (212) 901 3706
http://www.corteso.com
Package: otrs2
Version: 3.0.9+dfsg1-1
Severity: important
char 125 at line 25 of file "/usr/share/doc/otrs2/README.Debian" is the issue:
"/usr/share/otrs/bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=\
www-data --web-user=www-data --web-group=www-data / /var/lib/otrs/"
If executed, t
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