Re: [opensource-dev] viewer64 SL_Launcher
### Do not reply below this line ###
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Goddess: Primal Chaos | June 30, 2017 | 05:36 -0500
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Dear player,
Thank you very much for contacting us by mail. As the language or region of
your email can’t be automatically identified, we have to manually sort through
each and every issue then send these on to the relevant GM.
- If you are able to log in to the game, we recommend you send a message to us
in-game via Settings-Account-Help.
- If you can’t find your account, usually it means you’re using the wrong login
method or server. Please confirm you’re using the same login method as before
and have selected the correct server.
Please note that even if have bound to your Facebook or Google account, if you
are using "Sign In" to login, please login exactly as previously since data is
not exchanged between the three different login methods.
Please leave your correct server and character name (if you’re using any
special symbols in your name, please ensure you’re continuing to do so) and
we’ll check your login method as soon as possible for you to.
Thanks for your support and cooperation!
-----
Goddess: Primal Chaos | June 30, 2017 | 05:36 -0500
-
Hi, thanks for contacting Customer Service. This is an automated reply, hope to
help you solve common problems. Please tell me your server and character's
name. Manual service will contact you as soon as possible! Thank you very much
for the support and patience.
If you have a problem with recharge, please leave us the necessary information.
1. the name of the character(IGN)
2. the server
3. the number of your order
# via Google, we need the GPA.---X
#via Apple, we need the number from the receipt and also a screenshot
that you take from the Itunes of your computer.
#other ways, please let us know the exact way of recharging and the
number of it
4. the UID of this character (which you can see in the game, but if you
cannot find it that will be fine )
We are really hope that we could help!
If you want to report a BUG, please try to tell us more details, such as
related character names and servers. The most important is the exact time
(better with hour and minute), so that we locate and check the problem more
quickly. Thank you in advance.
-
Nicky Perian | June 30, 2017 | 05:36 -0500
-
[opensource-dev] viewer64 SL_LauncherI may be
jumping ahead, but with an opensource build and built installer
used :
With shortcut to "C:\Program
Files\SecondLifeProjectAlexIvy\SL_Launcher.exe" --set InstallLanguage en
Program does not run log follows:
2017-06-30T09:56:56Z INFO: vmp_util.py(58) : getLogger:
Running SL_Launcher
2017-06-30T09:56:56Z INFO: SL_Launcher(188) : main: Viewer version
5.1.0.171810121
2017-06-30T09:56:56Z INFO: vmp_util.py(86) : stream: running
subcommand ['wmic', 'path', 'Win32_VideoController', 'get', 'NAME']; any
stderr follows
2017-06-30T09:56:59Z INFO: update_manager.py(261) : getBitness: Setting
bitness to 32 due to HD Graphics Win 64 Bit incompatibility.
2017-06-30T09:56:59Z INFO: vmp_util.py(86) : stream: running
subcommand ['wmic', 'csproduct', 'get', 'UUID']; any stderr follows
2017-06-30T09:57:00Z INFO: update_manager.py(354) : query_vvm: Requesting
update for channel 'Second Life Project Alex Ivy' version 5.1.0.171810121
platform win32 platform version 10.0.15063 allow_test testok id
8ff7c019124918cd78f655542a14c58e
2017-06-30T09:57:01Z INFO: update_manager.py(361) : query_vvm: received
result from VVM: {'platforms': {}, 'required': True, 'version':
'5.1.0.171810121', 'channel': 'Second Life Project Alex Ivy', 'more_info':
None}
2017-06-30T09:57:01Z WARNING: update_manager.py(398) : query_vvm:
Unexpected response - no data for platform 'win32': {'platforms': {},
'required': True, 'version': '5.1.0.171810121', 'channel': 'Second Life
Project Alex Ivy', 'more_info': None}
2017-06-30T09:57:01Z ERROR: update_manager.py(401) : query_vvm: Error from
reading VVM response: KeyError('win32',)
2017-06-30T09:57:01Z ERROR: update_manager.py(411) : query_vvm: Could not
obtain 32 bit viewer information. Response from VVM was {'platforms': {},
'required': True, 'version&
Re: [opensource-dev] viewer64 SL_Launcher
### Do not reply below this line ### - Goddess: Primal Chaos | June 30, 2017 | 09:02 -0400 - Dear player, Thank you very much for contacting us by mail. As the language or region of your email can’t be automatically identified, we have to manually sort through each and every issue then send these on to the relevant GM. - If you are able to log in to the game, we recommend you send a message to us in-game via Settings-Account-Help. - If you can’t find your account, usually it means you’re using the wrong login method or server. Please confirm you’re using the same login method as before and have selected the correct server. Please note that even if have bound to your Facebook or Google account, if you are using "Sign In" to login, please login exactly as previously since data is not exchanged between the three different login methods. Please leave your correct server and character name (if you’re using any special symbols in your name, please ensure you’re continuing to do so) and we’ll check your login method as soon as possible for you to. Thanks for your support and cooperation! ----- Goddess: Primal Chaos | June 30, 2017 | 09:02 -0400 - Hi, thanks for contacting Customer Service. This is an automated reply, hope to help you solve common problems. Please tell me your server and character's name. Manual service will contact you as soon as possible! Thank you very much for the support and patience. If you have a problem with recharge, please leave us the necessary information. 1. the name of the character(IGN) 2. the server 3. the number of your order # via Google, we need the GPA.---X #via Apple, we need the number from the receipt and also a screenshot that you take from the Itunes of your computer. #other ways, please let us know the exact way of recharging and the number of it 4. the UID of this character (which you can see in the game, but if you cannot find it that will be fine ) We are really hope that we could help! If you want to report a BUG, please try to tell us more details, such as related character names and servers. The most important is the exact time (better with hour and minute), so that we locate and check the problem more quickly. Thank you in advance. - nat | June 30, 2017 | 09:02 -0400 - [opensource-dev] viewer64 SL_LauncherOn Fri, Jun 30, 2017 at 6:41 AM, Nicky Perian wrote: What is this a feature or hack? > Best guess is that somebody subscribed their support email to the opensource-dev list? Seems like a poor idea. ___ Policies and (un)subscribe information available here: http://wiki.secondlife.com/wiki/OpenSource-Dev Please read the policies before posting to keep unmoderated posting privileges ___ Policies and (un)subscribe information available here: http://wiki.secondlife.com/wiki/OpenSource-Dev Please read the policies before posting to keep unmoderated posting privileges
Re: [opensource-dev] viewer64 SL_Launcher
### Do not reply below this line ###
-
Goddess: Primal Chaos | June 30, 2017 | 09:23 -0400
-
Dear player,
Thank you very much for contacting us by mail. As the language or region of
your email can’t be automatically identified, we have to manually sort through
each and every issue then send these on to the relevant GM.
- If you are able to log in to the game, we recommend you send a message to us
in-game via Settings-Account-Help.
- If you can’t find your account, usually it means you’re using the wrong login
method or server. Please confirm you’re using the same login method as before
and have selected the correct server.
Please note that even if have bound to your Facebook or Google account, if you
are using "Sign In" to login, please login exactly as previously since data is
not exchanged between the three different login methods.
Please leave your correct server and character name (if you’re using any
special symbols in your name, please ensure you’re continuing to do so) and
we’ll check your login method as soon as possible for you to.
Thanks for your support and cooperation!
-----
Goddess: Primal Chaos | June 30, 2017 | 09:23 -0400
-
Hi, thanks for contacting Customer Service. This is an automated reply, hope to
help you solve common problems. Please tell me your server and character's
name. Manual service will contact you as soon as possible! Thank you very much
for the support and patience.
If you have a problem with recharge, please leave us the necessary information.
1. the name of the character(IGN)
2. the server
3. the number of your order
# via Google, we need the GPA.---X
#via Apple, we need the number from the receipt and also a screenshot
that you take from the Itunes of your computer.
#other ways, please let us know the exact way of recharging and the
number of it
4. the UID of this character (which you can see in the game, but if you
cannot find it that will be fine )
We are really hope that we could help!
If you want to report a BUG, please try to tell us more details, such as
related character names and servers. The most important is the exact time
(better with hour and minute), so that we locate and check the problem more
quickly. Thank you in advance.
-
nat | June 30, 2017 | 09:23 -0400
-
[opensource-dev] viewer64 SL_LauncherOn Fri, Jun 30,
2017 at 6:36 AM, Nicky Perian wrote:
I may be jumping ahead, but with an opensource build and built installer
> used :
>
> With shortcut to "C:\Program Files\SecondLifeProjectAlexIvy\SL_Launcher.exe"
> --set InstallLanguage en
> Program does not run log follows:
>
> 2017-06-30T09:56:59Z INFO: update_manager.py(261) : getBitness: Setting
> bitness to 32 due to HD Graphics Win 64 Bit incompatibility.
>
This is the key log line here. We have reports that certain graphics cards
do not play well at all with our Alex Ivy 64-bit viewer.
The new Viewer Management Process component of Alex Ivy (SL_Launcher) is a
small program that runs first to manage updates and so forth. This is the
VMP trying to optimize your user experience by downloading and installing
the corresponding 32-bit viewer.
> 2017-06-30T09:57:00Z INFO: update_manager.py(354) : query_vvm: Requesting
> update for channel 'Second Life Project Alex Ivy' version 5.1.0.171810121
> platform
> win32 platform version 10.0.15063 allow_test testok id
> 8ff7c019124918cd78f655542a14c58e
> 2017-06-30T09:57:01Z INFO: update_manager.py(361) : query_vvm: received
> result from VVM: {'platforms': {}, 'required': True, 'version':
> '5.1.0.171810121', 'channel': 'Second Life Project Alex Ivy', 'more_info':
> None}
>
And here's the thing: you're running a self-built viewer. Our Viewer
Version Manager knows nothing about it and cannot provide the corresponding
32-bit viewer for you.
> 2017-06-30T09:57:01Z WARNING: update_manager.py(398) : query_vvm:
> Unexpected response - no data for platform 'win32': {'platforms': {},
> 'required': True, 'version': '5.1.0.171810121', 'channel': 'Second Life
> Project Alex Ivy', 'more_info': None}
> 2017-06-30T09:57:01Z ERROR: update_manager.py(401) : query_vvm: Error from
> reading VVM response: KeyError('win32',)
> 2017-06-30T09:57:01Z ER
Re: [opensource-dev] viewer64 SL_Launcher
### Do not reply below this line ###
-
Goddess: Primal Chaos | June 30, 2017 | 08:45 -0500
-
Dear player,
Thank you very much for contacting us by mail. As the language or region of
your email can’t be automatically identified, we have to manually sort through
each and every issue then send these on to the relevant GM.
- If you are able to log in to the game, we recommend you send a message to us
in-game via Settings-Account-Help.
- If you can’t find your account, usually it means you’re using the wrong login
method or server. Please confirm you’re using the same login method as before
and have selected the correct server.
Please note that even if have bound to your Facebook or Google account, if you
are using "Sign In" to login, please login exactly as previously since data is
not exchanged between the three different login methods.
Please leave your correct server and character name (if you’re using any
special symbols in your name, please ensure you’re continuing to do so) and
we’ll check your login method as soon as possible for you to.
Thanks for your support and cooperation!
-----
Goddess: Primal Chaos | June 30, 2017 | 08:45 -0500
-
Hi, thanks for contacting Customer Service. This is an automated reply, hope to
help you solve common problems. Please tell me your server and character's
name. Manual service will contact you as soon as possible! Thank you very much
for the support and patience.
If you have a problem with recharge, please leave us the necessary information.
1. the name of the character(IGN)
2. the server
3. the number of your order
# via Google, we need the GPA.---X
#via Apple, we need the number from the receipt and also a screenshot
that you take from the Itunes of your computer.
#other ways, please let us know the exact way of recharging and the
number of it
4. the UID of this character (which you can see in the game, but if you
cannot find it that will be fine )
We are really hope that we could help!
If you want to report a BUG, please try to tell us more details, such as
related character names and servers. The most important is the exact time
(better with hour and minute), so that we locate and check the problem more
quickly. Thank you in advance.
-
Nicky Perian | June 30, 2017 | 08:45 -0500
-
[opensource-dev] viewer64 SL_Launcher*That's useful
information: we should probably refine our graphics
card/driver test to allow running 64-bit Alex Ivy on your configuration.
Please file a Jira with pertinent graphics card/driver information and the
statement that 64-bit Alex Ivy runs well for you?*
Need a new project viewer update in order to test. Will post to jira once a
new SL installer is up.
On Fri, Jun 30, 2017 at 8:23 AM, Nat Goodspeed wrote:
> On Fri, Jun 30, 2017 at 6:36 AM, Nicky Perian
> wrote:
>
> I may be jumping ahead, but with an opensource build and built installer
>> used :
>>
>> With shortcut to "C:\Program Files\SecondLifeProjectAlexIvy\SL_Launcher.exe"
>> --set InstallLanguage en
>> Program does not run log follows:
>>
>> 2017-06-30T09:56:59Z INFO: update_manager.py(261) : getBitness: Setting
>> bitness to 32 due to HD Graphics Win 64 Bit incompatibility.
>>
>
> This is the key log line here. We have reports that certain graphics cards
> do not play well at all with our Alex Ivy 64-bit viewer.
>
> The new Viewer Management Process component of Alex Ivy (SL_Launcher) is a
> small program that runs first to manage updates and so forth. This is the
> VMP trying to optimize your user experience by downloading and installing
> the corresponding 32-bit viewer.
>
>
>> 2017-06-30T09:57:00Z INFO: update_manager.py(354) : query_vvm: Requesting
>> update for channel 'Second Life Project Alex Ivy' version 5.1.0.171810121
>> platform
>> win32 platform version 10.0.15063 allow_test testok id
>> 8ff7c019124918cd78f655542a14c58e
>> 2017-06-30T09:57:01Z INFO: update_manager.py(361) : query_vvm: received
>> result from VVM: {'platforms': {}, 'required': True, 'version':
>> '5.1.0.171810121', 'channel': 'Second Life Project Alex Ivy', 'more_info':
>> None}
>>
>
> And here's the thing: you're running a self-built viewer. Our Viewer
> Version Ma
