[Mailman-Users] some mails do not arrive to the list

[serge billon]

Hello,

I manage for an association a mailman list on cpanel
The president has changed her address and since she changed her address her 
e-mails no longer reach the recipients.
Her e-mails are well archived, but no one has received them.
It is the same for another person.
Do you have an idea of the bug and how to fix it?

Thanks for all
--
Mailman-Users mailing list -- mailman-users@python.org
To unsubscribe send an email to mailman-users-le...@python.org
https://mail.python.org/mailman3/lists/mailman-users.python.org/
Mailman FAQ: http://wiki.list.org/x/AgA3
Security Policy: http://wiki.list.org/x/QIA9
Searchable Archives: https://www.mail-archive.com/mailman-users@python.org/
https://mail.python.org/archives/list/mailman-users@python.org/

[Mailman-Users] Re: some mails do not arrive to the list

[Mark Sapiro]

On 1/18/21 11:38 AM, serge billon wrote:
> Hello,
> 
> I manage for an association a mailman list on cpanel
> The president has changed her address and since she changed her address her 
> e-mails no longer reach the recipients.
> Her e-mails are well archived, but no one has received them.
> It is the same for another person.
> Do you have an idea of the bug and how to fix it?


In order to determine what the issue is, we would need information from
Mailman's logs and possibly the MTA (Exim ?) logs. If this is a hosted
cPanel installation, you probably do not have access to these logs and
will have to contact the host to try to resolve this.

If you do have access to the logs, see item 8. at
. Also see
.

-- 
Mark Sapiro The highway is for gamblers,
San Francisco Bay Area, Californiabetter use your sense - B. Dylan
--
Mailman-Users mailing list -- mailman-users@python.org
To unsubscribe send an email to mailman-users-le...@python.org
https://mail.python.org/mailman3/lists/mailman-users.python.org/
Mailman FAQ: http://wiki.list.org/x/AgA3
Security Policy: http://wiki.list.org/x/QIA9
Searchable Archives: https://www.mail-archive.com/mailman-users@python.org/
https://mail.python.org/archives/list/mailman-users@python.org/

[Mailman-Users] Re: some mails do not arrive to the list

[Brian Carpenter]

On 1/18/21 2:38 PM, serge billon wrote:

I manage for an association a mailman list on cpanel
The president has changed her address and since she changed her address her 
e-mails no longer reach the recipients.
Her e-mails are well archived, but no one has received them.
It is the same for another person.
Do you have an idea of the bug and how to fix it?


This is not a bug. The first question to ask is does the new email 
address have permission to post? When you say her emails are well 
archived, do you mean posts that are sent from the NEW email address are 
showing up in the pipermail archives? If they are, then the list is most 
likely working fine.


How do you know everyone has not received the posts from the list? Have 
you actually confirmed that? I host Mailman lists and I have had list 
owners come to me saying no one is receiving mail from their lists only 
to find out it was actually 2-3 members that were not receiving posts.


You don't need to contact your host provider just yet. Go into cPanel 
and click on the Track Delivery icon (located in the Email section of 
cPanel) and see if list traffic is showing up there. The 'From' column 
will show listname-bounces@listdomain. You can also add a member or 
two's email address in the recipient's search box to see what is 
showing. If the 'Result' column shows accepted then the list post was 
delivered and the problem is not on Mailman's end.



--
Brian Carpenter
Harmonylists.com
Emwd.com
--
Mailman-Users mailing list -- mailman-users@python.org
To unsubscribe send an email to mailman-users-le...@python.org
https://mail.python.org/mailman3/lists/mailman-users.python.org/
Mailman FAQ: http://wiki.list.org/x/AgA3
Security Policy: http://wiki.list.org/x/QIA9
Searchable Archives: https://www.mail-archive.com/mailman-users@python.org/
   https://mail.python.org/archives/list/mailman-users@python.org/