[Kmymoney-devel] [kmymoney4] [Bug 315760] New: Unable to map to and online accounts at Capital One Bank
https://bugs.kde.org/show_bug.cgi?id=315760 Bug ID: 315760 Summary: Unable to map to and online accounts at Capital One Bank Classification: Unclassified Product: kmymoney4 Version: 4.6.3 Platform: Fedora RPMs OS: Linux Status: UNCONFIRMED Severity: normal Priority: NOR Component: general Assignee: kmymoney-devel@kde.org Reporter: stephen_hatfi...@comcast.net The excellent KMyMoney program began giving me an error msg when I tried to update the account. It has been working very well for me for the past several years through the aqhbanking backend. Here is the error msg: ERROR #2000 General error: "Error other than those specified by the remaining error codes. (Note: Servers should provide a more specific error whenever possible. Error code 2000 should be reserved for cases in which a more specific code is not available.)" Server message: This software isn't supported by Capital One Online Banking. For more information, please visit www.capitalone.com/online-banking/faq/ or call us at 1-877-442-3764, option 4, I called them several times and spoke to numerous people. The last one told me that security enhancements around the number of auth devices were made to the supported Quicken software package and the servers to enhance security. Since I was using un-supported software, I could only hope that it worked after removing and re-adding my online account . . . for which I did and even tried the slick, new built-in and still no light at the end of the tunnel. It would save a lot of work to get this working again! Reproducible: Always Steps to Reproduce: 1.Account => Map to online account 2.KMyMoney OFX 4. Select Capital One Bank => Next 3. Enter User Name, Password, Quicken 2011 and either version => Next Actual Results: ERROR #2000 General error: "Error other than those specified by the remaining error codes. (Note: Servers should provide a more specific error whenever possible. Error code 2000 should be reserved for cases in which a more specific code is not available.)" Server message: This software isn't supported by Capital One Online Banking. For more information, please visit www.capitalone.com/online-banking/faq/ or call us at 1-877-442-3764, option 4, Expected Results: I expected the program to download my data I'll never switch back to Windows or Quicken, so I'm rooting for a quick fix or I'll need to start typing my data in! Thanks for a great program and your time! -- You are receiving this mail because: You are the assignee for the bug. ___ KMyMoney-devel mailing list KMyMoney-devel@kde.org https://mail.kde.org/mailman/listinfo/kmymoney-devel
[Kmymoney-devel] [kmymoney4] [Bug 315760] Unable to map to and online accounts at Capital One Bank
https://bugs.kde.org/show_bug.cgi?id=315760 --- Comment #2 from KnowUNIX --- Here is the content of the file: ---[snip] url: https://onlinebanking.capitalone.com/ofx/process.ofx request: OFXHEADER:100^M DATA:OFXSGML^M VERSION:103^M SECURITY:NONE^M ENCODING:USASCII^M CHARSET:1252^M COMPRESSION:NONE^M OLDFILEUID:NONE^M NEWFILEUID:20130226082306.000^M ^M ^M ^M ^M 20130226082306.000^M [private]^M [private]^M ENG^M ^M Hibernia^M 1001^M ^M QWIN^M 2000^M ^M ^M ^M ^M 20130226082306.000^M 1^M ^M 19691231^M ^M ^M ^M ^M response: ---[snip] It seems I am no longer getting the Error 2000 message. I'm guessing that maybe they blocked my IP considering all my failed attempts as a security threat . . . [sigh] -- You are receiving this mail because: You are the assignee for the bug. ___ KMyMoney-devel mailing list KMyMoney-devel@kde.org https://mail.kde.org/mailman/listinfo/kmymoney-devel
[Kmymoney-devel] [kmymoney4] [Bug 315760] Unable to map to and online accounts at Capital One Bank
https://bugs.kde.org/show_bug.cgi?id=315760 KnowUNIX changed: What|Removed |Added CC||stephen_hatfi...@comcast.ne ||t --- Comment #5 from KnowUNIX --- Are there any other logs that might help us? -- You are receiving this mail because: You are the assignee for the bug. ___ KMyMoney-devel mailing list KMyMoney-devel@kde.org https://mail.kde.org/mailman/listinfo/kmymoney-devel
[Kmymoney-devel] [kmymoney4] [Bug 315760] Unable to map to and online accounts at Capital One Bank
https://bugs.kde.org/show_bug.cgi?id=315760 --- Comment #4 from KnowUNIX --- In response to your question; the transaction times out and displays there are no accounts. I played around some more and was able to get a response. Here is the complete text from the file: url: https://onlinebanking.capitalone.com/ofx/process.ofx request: OFXHEADER:100 DATA:OFXSGML VERSION:102 SECURITY:NONE ENCODING:USASCII CHARSET:1252 COMPRESSION:NONE OLDFILEUID:NONE NEWFILEUID:20130226101553.000 20130226101553.000 [private] [private] ENG Hibernia 1001 QWIN 1700 20130226101553.000 1 19691231 response: OFXHEADER:100 DATA:OFXSGML VERSION:102 SECURITY:NONE ENCODING:USASCII CHARSET:1252 COMPRESSION:NONE OLDFILEUID:NONE NEWFILEUID:20130226101553 2000 ERROR This software isn't supported by Capital One Online Banking. For more information, please visit www.capitalone.com/online-banking/faq/ or call us at 1-877-442-3764, option 4, M-F 8 AM - 10 PM ET, Sat-Sun 9 AM - 6 PM ET. Thanks. 20130226151555.159[0:GMT] ENG Hibernia 1001 20130226101553.000 2000 ERROR This software isn't supported by Capital One Online Banking. For more information, please visit www.capitalone.com/online-banking/faq/ or call us at 1-877-442-3764, option 4, M-F 8 AM - 10 PM ET, Sat-Sun 9 AM - 6 PM ET. Thanks. 1 Completed -- You are receiving this mail because: You are the assignee for the bug. ___ KMyMoney-devel mailing list KMyMoney-devel@kde.org https://mail.kde.org/mailman/listinfo/kmymoney-devel
[Kmymoney-devel] [kmymoney4] [Bug 315760] Unable to map to and online accounts at Capital One Bank
https://bugs.kde.org/show_bug.cgi?id=315760
--- Comment #7 from KnowUNIX ---
The tech support mentioned that so I have tried a few different settings
yesterday.
Today I am only trying your suggestions so I don't make this harder to figure
out . . .
I changed the version to quicken 2011, emptied the contents of the debug file
and here they are:
url: https://onlinebanking.capitalone.com/scripts/serverext.dll
request:
OFXHEADER:100
DATA:OFXSGML
VERSION:102
SECURITY:NONE
ENCODING:USASCII
CHARSET:1252
COMPRESSION:NONE
OLDFILEUID:NONE
NEWFILEUID:20130226132738.000
20130226132738.000
[private]
[private]
ENG
Hibernia
1001
QWIN
2000
20130226132738.000
1
19691231
response:
http://www.w3.org/TR/html4/strict.dtd";>
The page cannot be found
BODY { font: 8pt/12pt verdana }
H1 { font: 13pt/15pt verdana }
H2 { font: 8pt/12pt verdana }
A:link { color: red }
A:visited { color: maroon }
The page cannot be found
The page you are looking for might have been removed, had its name changed, or
is temporarily unavailable.
Please try the following:
Make sure that the Web site address displayed in the address bar of your
browser is spelled and formatted correctly.
If you reached this page by clicking a link, contact
the Web site administrator to alert them that the link is incorrectly
formatted.
Click the Back button to try
another link.
HTTP Error 404 - File or directory not found.Internet Information
Services (IIS)
Technical Information (for support personnel)
Go to http://go.microsoft.com/fwlink/?linkid=8180";>Microsoft
Product Support Services and perform a title search for the words
HTTP and 404.
Open IIS Help, which is accessible in IIS Manager (inetmgr),
and search for topics titled Web Site Setup, Common Administrative
Tasks, and About Custom Error Messages.
Completed
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[Kmymoney-devel] [kmymoney4] [Bug 315760] Unable to map to and online accounts at Capital One Bank
https://bugs.kde.org/show_bug.cgi?id=315760 --- Comment #9 from KnowUNIX --- Nope, the program puts that URL in there. -- You are receiving this mail because: You are the assignee for the bug. ___ KMyMoney-devel mailing list KMyMoney-devel@kde.org https://mail.kde.org/mailman/listinfo/kmymoney-devel
[Kmymoney-devel] [kmymoney4] [Bug 315760] Unable to map to and online accounts at Capital One Bank
https://bugs.kde.org/show_bug.cgi?id=315760 --- Comment #10 from KnowUNIX --- Here is some more info about the changes: Hi Craig (and everyone), The errors that many of you are seeing is due to a new security constraint that Capital One Bank has applied to their online banking service. By default, they require customers to call them and "authorize" direct online banking services for their accounts. This may be required, even if you have already used online banking to connect to Capital One Bank. In addition to requiring re-authorization, they are limiting the number of "devices" that are allowed to connect to your account. In this case "devices" means data files. If you only have one computer, but have three data files (whether in Quicken, Moneydance or some other app), that counts as three devices as far as their servers are concerned. If you have more than their allocated number of "devices" then you'll get an error message saying something along the lines of "Device not authorized". To resolve this error, you can call Capital One Bank and explain that you seem to have hit the limit of the number of clients or devices that can connect to your account. They should be able to increase the number of "devices" that can connect to your account and you should then be all set. So, I have called them and also set the number of devices to "1", maybe I should try "2" or "3" . . . -- You are receiving this mail because: You are the assignee for the bug. ___ KMyMoney-devel mailing list KMyMoney-devel@kde.org https://mail.kde.org/mailman/listinfo/kmymoney-devel
[Kmymoney-devel] [kmymoney4] [Bug 315760] Unable to map to and online accounts at Capital One Bank
https://bugs.kde.org/show_bug.cgi?id=315760 --- Comment #13 from KnowUNIX --- OK, so this time I manually added the bank so I could enter the URL. I used: Capital One Bank 1001 https://onlinebanking.capitalone.com/ofx/process.ofx I emptied the ofx log file and here are the contents: url: https://onlinebanking.capitalone.com/ofx/process.ofx request: OFXHEADER:100 DATA:OFXSGML VERSION:102 SECURITY:NONE ENCODING:USASCII CHARSET:1252 COMPRESSION:NONE OLDFILEUID:NONE NEWFILEUID:20130228083906.000 20130228083906.000 KnowUN1X Kar1aK1n5 ENG Capital One Bank 1001 QWIN 2000 20130228083906.000 1 19691231 response: OFXHEADER:100 DATA:OFXSGML VERSION:102 SECURITY:NONE ENCODING:USASCII CHARSET:1252 COMPRESSION:NONE OLDFILEUID:NONE NEWFILEUID:20130228083906 2000 ERROR The financial institution is invalid or not supported. 20130228133906.453[0:GMT] ENG Capital One Bank 1001 20130228083906.000 2000 ERROR The financial institution is invalid or not supported. 1 Completed -- You are receiving this mail because: You are the assignee for the bug. ___ KMyMoney-devel mailing list KMyMoney-devel@kde.org https://mail.kde.org/mailman/listinfo/kmymoney-devel
[Kmymoney-devel] [kmymoney4] [Bug 315760] Unable to map to and online accounts at Capital One Bank
https://bugs.kde.org/show_bug.cgi?id=315760 --- Comment #14 from KnowUNIX --- Please remove my last comment, I left personal information in the file. I tried to delete my post but that did not work. -- You are receiving this mail because: You are the assignee for the bug. ___ KMyMoney-devel mailing list KMyMoney-devel@kde.org https://mail.kde.org/mailman/listinfo/kmymoney-devel
[Kmymoney-devel] [kmymoney4] [Bug 315760] Unable to map to and online accounts at Capital One Bank
https://bugs.kde.org/show_bug.cgi?id=315760 --- Comment #15 from KnowUNIX --- After changing my user name & password, then correcting the Bank Institution, here are my ofx log file contents: url: https://onlinebanking.capitalone.com/ofx/process.ofx request: OFXHEADER:100 DATA:OFXSGML VERSION:102 SECURITY:NONE ENCODING:USASCII CHARSET:1252 COMPRESSION:NONE OLDFILEUID:NONE NEWFILEUID:20130228091726.000 20130228091726.000 [private] [private] ENG Hibernia 1001 QWIN 2000 20130228091726.000 1 19691231 response: OFXHEADER:100 DATA:OFXSGML VERSION:102 SECURITY:NONE ENCODING:USASCII CHARSET:1252 COMPRESSION:NONE OLDFILEUID:NONE NEWFILEUID:20130228091726 2000 ERROR This software isn't supported by Capital One Online Banking. For more information, please visit www.capitalone.com/online-banking/faq/ or call us at 1-877-442-3764, option 4, M-F 8 AM - 10 PM ET, Sat-Sun 9 AM - 6 PM ET. Thanks. 20130228141727.754[0:GMT] ENG Hibernia 1001 20130228091726.000 2000 ERROR This software isn't supported by Capital One Online Banking. For more information, please visit www.capitalone.com/online-banking/faq/ or call us at 1-877-442-3764, option 4, M-F 8 AM - 10 PM ET, Sat-Sun 9 AM - 6 PM ET. Thanks. 1 Completed -- You are receiving this mail because: You are the assignee for the bug. ___ KMyMoney-devel mailing list KMyMoney-devel@kde.org https://mail.kde.org/mailman/listinfo/kmymoney-devel
[Kmymoney-devel] [kmymoney4] [Bug 315760] Unable to map to and online accounts at Capital One Bank
https://bugs.kde.org/show_bug.cgi?id=315760 --- Comment #17 from KnowUNIX --- Sure; I can tweak a file or two . . . any luck getting that private info edited or deleted? I did change my info online, but it sure makes me look like a moron . . . [sigh] -- You are receiving this mail because: You are the assignee for the bug. ___ KMyMoney-devel mailing list KMyMoney-devel@kde.org https://mail.kde.org/mailman/listinfo/kmymoney-devel
[Kmymoney-devel] [kmymoney4] [Bug 315760] Unable to map to and online accounts at Capital One Bank
https://bugs.kde.org/show_bug.cgi?id=315760 --- Comment #19 from KnowUNIX --- After uncompressing the file I did find some account info but nothing like AppID or AppVER in the file. I did a few searches to make sure I wasn't missing them . . . [stephen@ThriceDarkness Account Managment]$ grep -i qwin * [stephen@ThriceDarkness Account Managment]$ grep -i qmofx * [stephen@ThriceDarkness Account Managment]$ grep -i 1500 * [stephen@ThriceDarkness Account Managment]$ grep -i 1600 * [stephen@ThriceDarkness Account Managment]$ grep -i 1700 * [stephen@ThriceDarkness Account Managment]$ grep -i 1800 * [stephen@ThriceDarkness Account Managment]$ grep -i 1900 * [stephen@ThriceDarkness Account Managment]$ grep -i 2000 * [stephen@ThriceDarkness Account Managment]$ grep -i 2100 * [stephen@ThriceDarkness Account Managment]$ grep -i 2200 * [stephen@ThriceDarkness Account Managment]$ grep -i qbw * [stephen@ThriceDarkness Account Managment]$ grep -i AppID * [stephen@ThriceDarkness Account Managment]$ grep -i AppVER * There was a few random hits on the numbers, but it was not what we were looking for. Here is the account section for my Capital One Bank: -- You are receiving this mail because: You are the assignee for the bug. ___ KMyMoney-devel mailing list KMyMoney-devel@kde.org https://mail.kde.org/mailman/listinfo/kmymoney-devel
[Kmymoney-devel] [kmymoney4] [Bug 315760] Unable to map to and online accounts at Capital One Bank
https://bugs.kde.org/show_bug.cgi?id=315760
--- Comment #21 from KnowUNIX ---
I made two more attempts to map the account to an online account but was unable
to do so. Here is the data from the ofx log:
url: https://onlinebanking.capitalone.com/ofx/process.ofx
request:
OFXHEADER:100
DATA:OFXSGML
VERSION:102
SECURITY:NONE
ENCODING:USASCII
CHARSET:1252
COMPRESSION:NONE
OLDFILEUID:NONE
NEWFILEUID:20130228170710.000
20130228170710.000
[private]
[wrong pw]
ENG
Hibernia
1001
QWIN
2000
20130228170710.000
1
19691231
response:
OFXHEADER:100
DATA:OFXSGML
VERSION:102
SECURITY:NONE
ENCODING:USASCII
CHARSET:1252
COMPRESSION:NONE
OLDFILEUID:NONE
NEWFILEUID:20130228170710
15500
ERROR
The user cannot signon because he or she entered an invalid user ID or
password.
20130228220712.347[0:GMT]
ENG
Hibernia
1001
20130228170710.000
15500
ERROR
The user cannot signon because he or she entered an invalid user ID or
password.
1
Completed
{{ 2nd attempt }}
url: https://onlinebanking.capitalone.com/ofx/process.ofx
request:
OFXHEADER:100
DATA:OFXSGML
VERSION:102
SECURITY:NONE
ENCODING:USASCII
CHARSET:1252
COMPRESSION:NONE
OLDFILEUID:NONE
NEWFILEUID:20130228170851.000
20130228170851.000
[private]
[private]
ENG
Hibernia
1001
QWIN
2000
20130228170851.000
1
19691231
response:
OFXHEADER:100
DATA:OFXSGML
VERSION:102
SECURITY:NONE
ENCODING:USASCII
CHARSET:1252
COMPRESSION:NONE
OLDFILEUID:NONE
NEWFILEUID:20130228170851
2000
ERROR
This software isn't supported by Capital One Online Banking. For more
information, please visit www.capitalone.com/online-banking/faq/ or call us at
1-877-442-3764, option 4, M-F 8 AM - 10 PM ET, Sat-Sun 9 AM - 6 PM ET. Thanks.
20130228220853.058[0:GMT]
ENG
Hibernia
1001
20130228170851.000
2000
ERROR
This software isn't supported by Capital One Online Banking. For more
information, please visit www.capitalone.com/online-banking/faq/ or call us at
1-877-442-3764, option 4, M-F 8 AM - 10 PM ET, Sat-Sun 9 AM - 6 PM ET. Thanks.
1
Completed
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[Kmymoney-devel] [kmymoney4] [Bug 315760] Unable to map to and online accounts at Capital One Bank
https://bugs.kde.org/show_bug.cgi?id=315760 --- Comment #23 from KnowUNIX --- I've successfully compiled and installed packages before. I bet I could do it with a little guidance from you, if you're up for it? -- You are receiving this mail because: You are the assignee for the bug. ___ KMyMoney-devel mailing list KMyMoney-devel@kde.org https://mail.kde.org/mailman/listinfo/kmymoney-devel
[Kmymoney-devel] [kmymoney4] [Bug 315760] Unable to map to and online accounts at Capital One Bank
https://bugs.kde.org/show_bug.cgi?id=315760 --- Comment #24 from KnowUNIX --- I was able to test a combination from the list of valid combinations. QWIN/1900 for Quicken for Windows 2011. Here is my ofx debug log: url: https://onlinebanking.capitalone.com/ofx/process.ofx request: OFXHEADER:100 DATA:OFXSGML VERSION:102 SECURITY:NONE ENCODING:USASCII CHARSET:1252 COMPRESSION:NONE OLDFILEUID:NONE NEWFILEUID:20130301110843.000 20130301110843.000 [private] [private] ENG Hibernia 1001 QWIN 1900 20130301110843.000 1 19691231 response: OFXHEADER:100 DATA:OFXSGML VERSION:102 SECURITY:NONE ENCODING:USASCII CHARSET:1252 COMPRESSION:NONE OLDFILEUID:NONE NEWFILEUID:20130301110843 2000 ERROR This software isn't supported by Capital One Online Banking. For more information, please visit www.capitalone.com/online-banking/faq/ or call us at 1-877-442-3764, option 4, M-F 8 AM - 10 PM ET, Sat-Sun 9 AM - 6 PM ET. Thanks. 20130301160847.255[0:GMT] ENG Hibernia 1001 20130301110843.000 2000 ERROR This software isn't supported by Capital One Online Banking. For more information, please visit www.capitalone.com/online-banking/faq/ or call us at 1-877-442-3764, option 4, M-F 8 AM - 10 PM ET, Sat-Sun 9 AM - 6 PM ET. Thanks. 1 Completed -- You are receiving this mail because: You are the assignee for the bug. ___ KMyMoney-devel mailing list KMyMoney-devel@kde.org https://mail.kde.org/mailman/listinfo/kmymoney-devel
[Kmymoney-devel] [kmymoney4] [Bug 315760] Unable to map to and online accounts at Capital One Bank
https://bugs.kde.org/show_bug.cgi?id=315760 --- Comment #26 from KnowUNIX --- I have been speaking with Capital One and had them reset me a few times and watch while I make my attempts with no success. They also walked me through the setup using Hebrnia, 1001, and the URL list above. They both hinted at recent changes in the 2012 version of Quicken/Quickbooks for security but did not know the details. They have had an influx of calls due to recent the recent Quicken<=>Server updates . . . -- You are receiving this mail because: You are the assignee for the bug. ___ KMyMoney-devel mailing list KMyMoney-devel@kde.org https://mail.kde.org/mailman/listinfo/kmymoney-devel
[Kmymoney-devel] [kmymoney4] [Bug 315760] Unable to map to and online accounts at Capital One Bank
https://bugs.kde.org/show_bug.cgi?id=315760 --- Comment #28 from KnowUNIX --- Allan, The mapping to the online account had to be cancelled because of the error and it does not complete successfully. I'm not sure I will compile till next week; son is home for the weekend . . . -- You are receiving this mail because: You are the assignee for the bug. ___ KMyMoney-devel mailing list KMyMoney-devel@kde.org https://mail.kde.org/mailman/listinfo/kmymoney-devel
[Kmymoney-devel] [kmymoney4] [Bug 315760] Unable to map to and online accounts at Capital One Bank
https://bugs.kde.org/show_bug.cgi?id=315760 --- Comment #31 from KnowUNIX --- Sorry I've not been active for some time; I've been using the CSV feature successfully. Here is the debug log when I set the AppVER value to 103: url: https://onlinebanking.capitalone.com/ofx/process.ofx request: OFXHEADER:100 DATA:OFXSGML VERSION:103 SECURITY:NONE ENCODING:USASCII CHARSET:1252 COMPRESSION:NONE OLDFILEUID:NONE NEWFILEUID:20130315100114.000 20130315100114.000 [private] [private] ENG Hibernia 1001 QWIN 2000 20130315100114.000 1 19691231 response: OFXHEADER:100 DATA:OFXSGML VERSION:103 SECURITY:NONE ENCODING:USASCII CHARSET:1252 COMPRESSION:NONE OLDFILEUID:NONE NEWFILEUID:20130315100114 2000 ERROR Oops, this device isn't authorized for use with your Capital One account. To authorize it, call Capital One Online Banking Customer Service at 1-877-442-3764, option 4, M-F 8 AM - 10 PM ET, Sat-Sun 9 AM - 6 PM ET. Thanks. 20130315140115.212[0:GMT] ENG Hibernia 1001 20130315100114.000 2000 ERROR Oops, this device isn't authorized for use with your Capital One account. To authorize it, call Capital One Online Banking Customer Service at 1-877-442-3764, option 4, M-F 8 AM - 10 PM ET, Sat-Sun 9 AM - 6 PM ET. Thanks. 1 Completed I am authorized . . . -- You are receiving this mail because: You are the assignee for the bug. ___ KMyMoney-devel mailing list KMyMoney-devel@kde.org https://mail.kde.org/mailman/listinfo/kmymoney-devel
