a number of folks on this forum probably remember the rebate offer associated with red hat 7.2: send in proof of purchase for both 7.2 and a recent, previous version of red hat, and get $20 back. sounded like a nice idea at the time.
for technical reasons (being in the midst of messing with my print system at the time), i wasn't able to download and print the PDF rebate form from red hat's site, so what the heck i thought, i just printed the critical info neatly on a blank piece of paper (you know, name, address, etc.), tucked my UPC codes and receipt in an envelope, and mailed it off. and waited. and waited. and just now, i got an email from "the rebate center" (clearly an independent organization to whom red hat sub-contracted the rebate process), telling me that my rebate has been denied. reason? original rebate form not submitted. apparently, the fact that they clearly have all the information they need is not enough, no, they want it on the *exactly* the form that was on the web site. which, naturally, is not *on* red hat's site any more since the rebate offer has ended. if that's not stupid and inflexible enough, the email return address is "Rebate Center"@localhost.localdomain, just to make sure they make my life as inconvenient as possible -- they supply only a non-toll-free number that i can call to (apparently) argue my case. and, oh yes, just to make this as annoying as possible, the email was in HTML. so, red hat, i'm curious -- did you *deliberately* look for the most inflexible, bureaucratic, incompetent company to handle these rebates? or did it just turn out that way? god help us all if you hire your trademark lawyers from the same place. rday _______________________________________________ Redhat-list mailing list [EMAIL PROTECTED] https://listman.redhat.com/mailman/listinfo/redhat-list
