On Wed, 10 Jan 2001, Jason Perlow wrote:
> They arent a scam, and to prove it they have a nice sized booth at the
> upcoming LinuxWorld in NY, which costs $20,000 just to get a -basic- booth
> at. I just spoke to Bethany, the director of product marketing over at
> Agenda to request a review unit. They -just- started shipping to developers
> in limited quantities now -- so if you purchased the unit via the developer
> program you should be getting it in the next week or so.
well, we have progress. for the first time, when i phoned agenda,
i got to talk to a human being who, yes indeed, confirmed that they
should be shipping me a unit some time next week.
does this placate me? not as much as it should. i'm hoping
agenda takes some of the money they're getting and puts it
into training some of their customer service reps. i'm still
thoroughly aggravated at having received no confirmation
(none, nada, zip) when i put in my original order, at having
no responses to my email queries, and also a little peeved
that they cashed my cheque over a week ago but won't ship
me anything until *next* week.
so far, in my opinion, they're getting a failing grade.
am i being overly critical? well, given that they're going
after palm's market, which by all accounts is pretty darn
satisfied with what they have, anyone looking to break into
that market had better be doing something really spectacular
to make a dent. and i haven't seen that yet.
rday
--
Robert P. J. Day
Eno River Technologies, Durham NC
Unix, Linux and Open Source training
"This is Microsoft technical support. How may I misinform you?"
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