Hi All,
I have a question that really has nothing to do with Red Hat, or Linux
for that matter.. but serious Linux users are often serious UNIX admins
who deal with these things... so while the list may be wrong, the
audience is right on target. I hope someone can help me out with this
before I lose my mind! :-)
For about a month now, we've been struggling with with how to change the
IP address of our DNS servers. As a Web hosting company, we have
countless domain names pointing to our DNS servers. We are in the
process of switching network providers, and since we are a "small
business" we have not at this point procured our own IP addresses from
ARIN. We are thus using vendor supplied IP addresses for all of our
services.
Very simply, what we need to do is update whatever records (and at this
point, I don't even understand which records) necessary so that not only
are all our customers' DNS entries updated accordingly, but also any new
customers can insert the new IP addresses into their domain name
registrars' forms without the registrar balking.
This seems like a particularly simple process; when we used to use
Network Solutions as our registrar, it was my understanding that we
needed only update the host form for our DNS servers with the new IP
addresses and everything would work, and all domain names pointing to
our servers would be updated automagically. We switched to Register.com
due to NS's abhorrent customer service and impossibly difficult email
forms interface. Alas, Register.com has now gone public and grown 8000%
and while their simple Web interface still works well for our customers,
their technical support is one of the most incompetent support group
I've ever worked with (no offense to those who are actually clueful) --
NO support request takes fewer than 5 tries of asking the same question
before someone actually understands it... and even then they have never
once successfully solved a problem for us. We have nonetheless an open
ticket with them that has been open for weeks. Each time, a different
support rep. looks at our ticket and we get highly varying intelligence
in their responses.
Right now we are trying to first get our secondary DNS server moved to
our new IP numbers. If you lookup dns2.imagineis.com, you'll see the
forward and reverse DNS both point to the new IP numbers. If you do a
WHOIS lookup on dns2.imagineis.com, you'll see the old numbers.
Register.com claims they have updated the Shared Registry System with
our new IP information, but have no evidence to support this claim. My
guess is nothing has happened and we're still at step zero.
SOOO... my question is.. how do I implement this deceptively simple
change? What do I need to tell Network Solutions (if they are in fact
still the only company who can help)? What do I tell Register.com? Is
there a higher authority to whom I can bring this problem and get
resolution? Is there another domain name registrar I can bring my
business to who can actually take care of this from end to end?
We've search the ends of the Internet looking for information on this
and what little we could come up with tends to conflict directly with
other documents or a registrar's documents or responses. Perhaps
someone can even point us to some documentation which is (gasp)
correct? Any help in this matter would be UNENDINGLY appreciated.
Thanks!
--
-Fred
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