-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Tue, 30 Sep 2003 22:26:00 -0500, Ed Wilts wrote:
> On Tue, Sep 30, 2003 at 06:02:13PM +0300, Karasik, Vitaly wrote: > > Below is my question to RH and theirs answer: > > Their answer is misleading - The question was confusing, too. The average customer support person (this is not specific to Red Hat) does not spend as much time on reading requests as would be necessary to understand every request. In this case, it seems the customer support person didn't to understand the context of the question at all. The answer mentioned the auto-renewal of RH(E)N subscriptions only. Probably the term "RHEL support package" caused the confusion or the specific (but wrong) $90 price. When mailing customer support I would avoid jargon and misleading terminology and make sure any questions at the end are clear on their own. The question could have been "What does Red Hat Enterprise Linux cost me after one year?" or something to that effect. - -- Michael, who doesn't reply to top posts and complete quotes anymore. -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.3 (GNU/Linux) iD8DBQE/esnd0iMVcrivHFQRAqGUAJ0YgKKSuSzzE6ubv713lppK6dRzowCfQIH8 QGsZjKNMkoaHBcpT7CDF6FQ= =DEx7 -----END PGP SIGNATURE----- -- redhat-list mailing list unsubscribe mailto:[EMAIL PROTECTED] https://www.redhat.com/mailman/listinfo/redhat-list
