> Indeed. As others have noted, it really doesn't matter what RS does; > there will be a long opinionated thread such as this one after each > release. I just wish it would move over to the forum, leaving this > mailing list for productive discussions!
Allowing people to post and vent can be, and for the most part, is productive to both user and producer of Rb as long as they are predicated with trust and respect for one another. Rb has to trust that when we take the time to file a report that 1) it actually did happen - we did not make it up and 2) that we don't sit down to pay attention to every keystroke and click that we make while using Rb. 3) that they do not give us a very convenient way to copy and paste error messages. (this actually violates Apple guide lines) Rb makes it very easy for a user to conclude that they do not want to know about bugs with this obvious and silly omission. Users have to trust that Rb is not some nameless, faceless, bunch of suits that are out to just take your money. They are a caring, proud bunch of individuals that put out one heck of a good product. Users need to understand the complexity of their product and their need to be viable in the marketplace (make $$). Frustration on the part of either party is certainly understandable. When someone posts as a troll, acknowledge it for what dribble it is and don't feed them (post). Posts by REAL employees here on the list are carefully and thoughtfully composed. Users, and I include myself here, should attempt to be as respectful as possible even the face of perceived silly problems with Rb. My $0.02. :-) -- Thomas C. _______________________________________________ Unsubscribe or switch delivery mode: <http://www.realsoftware.com/support/listmanager/> Search the archives: <http://support.realsoftware.com/listarchives/lists.html>
