Marco, all, Am Dienstag, 5. Juni 2012, 10:01:44 schrieb Marco Martin: > On Monday 04 June 2012, Björn Balazs wrote: > > Aaron, all, > > > > thanks for your mail. It is good to adress these kinds of worries directly > > - and before the survey gets started. I actually get confronted with them > > often in my work. > > > > I personally think we do not need to worry. In most projects I worked > > with, > > people tend to agree with me at latest at the end of the project ;) > > > > Let me explain a bit - I hope you put the worries aside as well: > > > > We are not asking people how to build the bridge in terms of e.g. static > > calculations. These have to be done by an engineer. No discussion about > > this. > > > > What I try to do with this survey, is to ask users / the community to > > report about their life - or to stay in the picture: let them imagine > > where the bridge could be built and how the existence of the bridge would > > change their life. > > answers could tend to be more how they want their life or how they want to > be seen as rather that the reality, it may be not completely useless tough
Yeah - all answers will be biased somehow. This is true simply by the research method we choose. We - as the designers and creators of KDE - will have to understand and believe what people say. And we will use only what makes sense to us to create a vision, personas, etc - and at the end software. > > people as possible into the development of (Free) Software Products. This > > will lead to better products, more (loyal) users, more advertising and > > more volunteers that participate, e.g. in bug triaging or translation. > > People will identify with a product they feel they have influenced - they > > will get a feeling of self efficacy. Of course this will not be the result > > of a one-time survey, but gathering experiences with this kind of approach > > might bring us into the situation of a cultural change in KDE, that is > > less developer-centric and more focussed on the users. > > completely agree that a cultural change like that is somewhat needed, and > this survey is not useless in that regard, even tough probably of a > somewhat limited help, we have to take that data as something informative, > but something that has to be interpreted beyond what it seems to say (ie > beyond what users think they need) > > we should always remember that user led is never exactly a good approach > http://uxmag.com/articles/user-led-does-not-equal-user-centered Nobody ever suggested to do a user-led approach, to stick in the terminology of the article. Even though I have a somewhat more differentiated view on the topic than it is been layed out in the article, the main points are correct (ok, the article is short and hence has to simplify things). There is a quote that is supposed to be said by Henry Ford: "If I had asked people what they want, they would have said faster horses." This is - sorry - the bullshit approach of letting people tell me what to do. This not how working with users works. When I talk about user research here, I always have in mind to let people tell about their life, their fears, their experience - areas they are absolute experts in. This is why I tried to formulate the questions on the first page to be close to peoples actual experience. The second page is actually an experiment. As Aaron pointed to the existing vision, I tried to get feedback on what is beeing said there. My experience is: A good vision can be tested by end-users. I had a lot of problems (and still are not 100% satisfied) transforming our vision into something I think could perhaps be testable. In this matter I actually think the vision is not as good as it could be. One outcome of the sprint could perhaps be a better formulated vision. An end-user testable vision. It might in the end not state anything different than now, just be formulated in a way, people can understand better. In the end: User research has to start somewhere. When we finish the survey, we will know much better, what we should have asked. And we will simply use this knowledge to make an even better next survey. I am very happy you agree on the need for some changes in the culture. Let's start to experiment! Thanks again for your feedback Cheers, Björn > Cheers, > Marco Martin > _______________________________________________ > Plasma-devel mailing list > Plasma-devel@kde.org > https://mail.kde.org/mailman/listinfo/plasma-devel -- Dipl.-Psych. Björn Balazs Business Management & Research T +49 30 6098548-21 | M +49 179 4541949 User Prompt GmbH | Psychologic IT Expertise Grünberger Str. 49, 10245 Berlin | www.user-prompt.com HRB 142277 | AG Berlin Charlottenburg | Geschäftsführer Björn Balazs _______________________________________________ Plasma-devel mailing list Plasma-devel@kde.org https://mail.kde.org/mailman/listinfo/plasma-devel
