OK, this bugs me. Jeff -- you're obviously getting a kickback for any
business you refer to them -- why not mention that in your email so we
all know you have some financial interest in the company?
--kurt
> -----Original Message-----
> From: Jeff Pearson [mailto:[EMAIL PROTECTED]]
> Sent: Thursday, August 02, 2001 9:00 AM
> To: Richard Baskett; [EMAIL PROTECTED]
> Subject: RE: [PHP] What would you want in a PHP web host?
>
>
> I am currently working with a hosting company that is
> striving to attain everything you all have mentioned. Check
> out http://www.eaccounts.net/ref/jp52950052/referer=emaillink
>
> I do the Beta testing for them and have all of my sites
> hosted there. If there is something missing, let me know and
> I'll bring it up to them.
>
>
> Jeff Pearson
>
>
> > -----Original Message-----
> > From: Richard Baskett [mailto:[EMAIL PROTECTED]]
> > Sent: Wednesday, August 01, 2001 6:00 PM
> > To: [EMAIL PROTECTED]
> > Subject: Re: [PHP] What would you want in a PHP web host?
> >
> >
> > Please tell me what host you use!! I cant even seem to get
> the host I
> > am going through to upgrade php. They'll do it when they
> feel like is
> > pretty much the response I get. Other host responses: "We don't
> > support php or mysql" "Sometime in the future, but currently no
> > support", "You're the only person that has requested it, so
> until more
> > demand, we're not going to support it" Frustrating, frustrating,
> > frustrating, especially when I feel like it's the wave of
> the future.
> > A host that provides everything you've specified... is to die for :)
> >
> > So if you have a list... please do tell! :)
> >
> > Rick
> >
> > > [this is long]
> > >
> > > on 8/1/01 1:06 AM, Derek Del Conte at
> [EMAIL PROTECTED] wrote:
> > >
> > >> I have been developing PHP for a while now, and I am wondering
> > how other
> > >> developers find their PHP hosting company. So far this has not
> > >> been an issue for me because I am always in full control of my
> > >> servers
> > (well, as
> > >> much control as possible with any web server :), but recently
> > we have begun
> > >> to host other PHP sites.
> > >
> > > my background is networking. i've built and maintained a
> number of
> > > increasingly complex networks over the years and at times
> have been
> > > intimately involved in the customer support piece. i have had
> > many jobs in
> > > the customer support area outside of technology too. now i
> > write and host
> > > php apps.
> > >
> > >> We want to make sure that we are providing appropriate support
> > to our PHP
> > >> developers. I see too many hosting companies saying that they
> > support PHP,
> > >> but not having anyone familiar with PHP on hand. We want to
> > have actual
> > >> support, a developer to call when you have a PHP issue.
> > >
> > > do you _really_ want to pay someone 24x7x365 to maintain a php
> > help line?
> > > the best coding happens outside the 9-5 window.
> > >
> > > the way i see it, as a php hosting site, your job is to keep
> > the servers up
> > > and running, 24x7x365, bug-free and up-to-date. php support is
> > for software
> > > consultants (which isn't to say that you can't do both) folks who
> > > need hosting want realiable hosting.
> > >>
> > >>
> > >> What do you think a medium sized hosting company could do to
> > give you (the
> > >> developer) better service and support?
> > >
> > > honesty, reliability, communication, response, bandwidth.
> > >
> > >> Is access to professional PHP developers useful when an issue
> > >> arises?
> > >
> > > i doubt it, but imagine you could come up with a business
> model for
> > > providing php development support. probably long term stuff.
> > maybe write and
> > > maintain an application for someone, or possibly training...
> > >
> > > i would think of hosting and consulting as separate symbiotic
> > businesses.
> > > you'll get some referral business and a little cross-over, but
> > don't expect
> > > most hosting customers to want support or for folks
> who've used you
> > > to consult on a project to host their app with you.
> > >
> > >> Are hosting companies reluctant to give you more access rights?
> > >
> > > if they say 'no', does their reason atleast seem reasonable? are
> > > they willing to think about it and get back to you? do they say
> > 'yes' when they
> > > should be saying 'yes'?
> > >
> > >> Are they willing to re-compile their PHP build to add other
> > >> options?
> > >
> > > as someone else has said, all options. php hosting should be
> > php hosting.
> > >
> > > caveat--if there are some options that most folks would
> reasonably
> > > call 'optional' or 'dangerous', these shouldn't be expected. i am
> > pretty new at
> > > programming and php, so i have no idea if things like
> this exist. i
> > > personally only compile in the options i use.
> > >
> > >> How long do requested changes to the server take?
> > >
> > > unreasonable delays are unacceptable. i mean, if you can get it
> > done, do it.
> > > these are our customers. they are giving us money :)
> > >
> > > you (or your server dude(ette)) should be as excited as your
> > customer is for
> > > the new features. you should be saying "whoa, i can't believe
> > that's not in
> > > there. hold on... ... ... ok, try it now. it works? cool, have
> > a good one.
> > > <click>" :)
> > >
> > > (obviously, don't do anything to your box you don't
> understand, and
> > > security, security, security, but you get the picture)
> > >
> > >> What other suggestions do you have for improving the
> > relationship between
> > >> the server administrator and the PHP developer?
> > >
> > > do the right thing!
> > >
> > > i've been on both sides of this (positive and negative :)
> tell your
> > > customers everything you know. make it easy for them to obtain
> > any and all
> > > reasonable information 24 hours a day. anticipate customer
> > needs. constantly
> > > re-evaluate all of your policies and let your customers know them.
> > >
> > > your business should constantly evolve to your changing
> > customer base. when
> > > a customer makes a request for something you haven't considered,
> > > your response should be "hmmm..., that's interesting. let us talk
> > about that a
> > > little and get back to you". and then, slap yourself for
> not having
> > > anticipated the request, talk about it and get back to them. keep
> > > them informed.
> > >
> > > the successful enterprises i've been involved with cared
> about their
> > > customers, educated themselves about their endeavor and did the
> > right thing.
> > > too many businesses make decisions for the wrong
> reasons--political
> > > infighting, process management, knee-jerk reaction, unmotivated
> > employee,
> > > you name it. when a question arises, folks need to openly
> discuss it
> > > and come to concensus. too many folks can't admit they might not
> > know something
> > > (or even that times have changed) and they keep doing the wrong
> > > thing.
> > >
> > > do the right thing!
> > >
> > >> I spent some time going through the PHP site looking at the
> > list of hosts
> > >> supporting PHP, but I didn't find any real discussion about
> > what people want
> > >> in a host (although I did find plenty of things they
> don't want :).
> > >
> > > think about what you want in support from your vendors. support
> > is support.
> > > even monkeys can be trained. it takes someone who cares
> to provide
> > > good support.
> > >
> > >> I just figured that I would ask the PHP community exactly what
> > they wanted.
> > >> Thank you for any insight that you can give me.
> > >
> > > well, not much of my knowledge is php related, but what
> the heck :)
> > >
> > >>
> > >> --derek
> > >
> > >
> > > -- mike cullerton
> > >
> > >
> > >
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