On 2/20/01 3:17 PM this was written:
> We host and provide servers to a good number
> of clients that have come over from Alabanza.
> All of them complaining of similar experiences....
> I think that company has been plagued for a
> long time....
I agree. I have dealt with them on one level or another since 1997. They
used to have great customer service and skillful people. Well, those people
left out of frustration and better opportunities and they were replaced with
idiots. These idiots that man their help desks and other services now have
very little to know about how to even work a computer.
I know that they have their help their help-desk in a college town and
employ people from the university. Some of the CS reps are philosophy and
other liberal arts students.
I called one day to give my updated credit card information to a billing rep
but they weren't in so I got a CS rep. They said, "You can update it
online", I said, "Your control panel isn't behind a secure server. I will
not update my Credit card information online." I asked her write it down,
put it in an envelope and deliver it to the billing rep by hand. The CS rep
said, "No problem."
About a week later I received an e-mail. I was forwarded from the CS rep the
conversation that took place 0VER E-MAIL with my CC information included in
the e-mail from the very first sending. I was so mad. I told her that she
just compromised my CC number! She said, "But I sent it right to her in the
office." I said, "You office is in a whole-nother state from where the
server is. It traveled unsecurely from your location to the server and back
again several times in the last few days." she was clueless.
Okay, I'm shutting up now.
--
Thomas Deliduka
IT Manager
-------------------------
New Eve Media
The Solution To Your Internet Angst
http://www.neweve.com/
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