Classification: Confidential Hi Adrian,
We wish to know the difference between product and integration support. The vendor gave us your contact to answer the technical queries. Kindly assist. Thanks, and Regards Aayra Singh Senior Management Trainee - Global Procurement Services HCLTech Supercharging ProgressT hcltech.com 5th Floor, Tower-3 Sector-126, Noida-201303, India Mob: +91 8146946337 Email: [email protected] -----Original Message----- From: Adrian Klaver <[email protected]> Sent: Tuesday, March 24, 2026 1:54 AM To: Aayra Singh <[email protected]>; [email protected] Cc: SAM <[email protected]>; Annes Joseph <[email protected]> Subject: Re: PostGre SQL/ HCL [CAUTION: This Email is from outside the Organization. Unless you trust the sender, Don't click links or open attachments as it may be a Phishing email, which can steal your Information and compromise your Computer.] On 3/23/26 3:16 AM, Aayra Singh wrote: > Classification: *Confidential* > > Hi Team, > > I am from the Procurement team at HCLTech. > > We have purchased PostGre SQL through one of our vendors. > > We were informed through them that the product support is included in > license cost but not integration support that user need to do on his own. > > Could you please explain what specifically is covered by "product > support" versus "integration support"? Postgresql is opensource, you are free do with what you want. If you went through a third party vendor to buy support you will need to contact that vendor to find what that support package covers. > > User requirement is for support for the PostgreSQL database itself. > They are not looking for support for the software used to integrate > .NET applications with PostgreSQL. > > Also can you please check if we can also buy one of the licenses from below? > > https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpost > grespro.com%2Fproducts%2Fpostgrespro%2Fstandard&data=05%7C02%7Caayra.s > ingh%40hcltech.com%7C6b547fe91618444398da08de891a2a94%7C189de737c93a4f > 5a8b686f4ca9941912%7C0%7C0%7C639098942662825648%7CUnknown%7CTWFpbGZsb3 > d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoi > TWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Fu9kpR6ZQFh5Taua0PkpalcJOB > rNI9f6z6ylv62MKxE%3D&reserved=0<https:// > postgrespro.com/products/postgrespro/standard> > > https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpost > grespro.com%2Fproducts%2Fpostgrespro%2Fenterprise&data=05%7C02%7Caayra > .singh%40hcltech.com%7C6b547fe91618444398da08de891a2a94%7C189de737c93a > 4f5a8b686f4ca9941912%7C0%7C0%7C639098942662846518%7CUnknown%7CTWFpbGZs > b3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIj > oiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=VmMLTDnJ0PC3g7Qp6OG1Vwt2 > 0AQ38ePQlIgUqGwUH6w%3D&reserved=0<https:// > postgrespro.com/products/postgrespro/enterprise> > > Thanks, and Regards > > Aayra Singh > > Senior Management Trainee - Global Procurement Services > > *HCLTech* > > Supercharging ProgressT > > _hcltech.com > <https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww. > hcltech.com%2F&data=05%7C02%7Caayra.singh%40hcltech.com%7C6b547fe91618 > 444398da08de891a2a94%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C6390 > 98942662859033%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiI > wLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7 > C%7C&sdata=UBvt%2F98eX1i%2FMTfjz21Fr6jLvpFjoGb0TdNz9%2F%2B4EoE%3D&rese > rved=0>_ > > 5^th Floor, Tower-3 > > Sector-126, Noida-201303, India > > Mob: +91 8146946337 > > Email: [email protected]_ > > 168CC222 > > ::DISCLAIMER:: > ---------------------------------------------------------------------- > -- The contents of this e-mail and any attachment(s) are confidential > and intended for the named recipient(s) only. E-mail transmission is > not guaranteed to be secure or error-free as information could be > intercepted, corrupted, lost, destroyed, arrive late or incomplete, or > may contain viruses in transmission. The e mail and its contents (with > or without referred errors) shall therefore not attach any liability > on the originator or HCL or its affiliates. Views or opinions, if any, > presented in this email are solely those of the author and may not > necessarily reflect the views or opinions of HCL or its affiliates. > Any form of reproduction, dissemination, copying, disclosure, > modification, distribution and / or publication of this message > without the prior written consent of authorized representative of HCL > is strictly prohibited. If you have received this email in error > please delete it and notify the sender immediately. Before opening any > email and/or attachments, please check them for viruses and other defects. > ---------------------------------------------------------------------- > -- -- Adrian Klaver [email protected]
