Certainly that could be the case. I think the proposed 10% was extremely high. Someone suggested 1/10 of 1%.
But how would that be accomplished with an online store? Flag their name, credit card, address, e-mail... Disable their online account? All of which can be gotten around? Do you maintain a 'DO NOT DO BUSINESS WITH... LIST'? Is J.C. O'Conell's name on it. ;-) Tom C. On Thu, Feb 4, 2010 at 11:14 AM, Henry Posner <[email protected]> wrote: >> I was thinking that quoting from the Harvard Business School >> as a means of defending one's shaky business practices might >> not be wise in light of the present economic climate and what >> brought us to it, and I was going to refrain, but then, what >> the Hell. We are being all touchy feely, and how often do I >> get to agree with Peter. > > Fine. Let's say I didn't read it in the HBR. Let's say it was on the back of > a Rice Chex box. The concept remains as provocative. Criticizing the source > (HBR) and ignoring the concept is a typical Straw Man argument, I believe, > and obscures the real issue which is -- are there customers too expensive or > too troublesome for a company to keep and does a company benefit from > purposely dropping unprofitable and difficult customers? > > -- - > > regards, > Henry Posner > Director of Corporate Communications > B&H Photo-Video, and Pro-Audio > http://www.bhphotovideo.com/ > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. > -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
