Tom C wrote:

>Our (or my) conclusion in this one instance has merit, and that's how
>the thread started... this one instance.
>
>99% of all business transactions go well.  But if you personally were
>in the 1% who had a bad experience somewhere, would you likely shop
>there again because you knew the odds were in your favor?
>
>I wouldn't.

Of course I wouldn't do business there if *I* were mistreated; but
that's a matter of principal, completely unrelated to the chances of
it happening again. But refusing to do business there based on a
sample-size of one other customer, about whom I know nothing, is
irrational.

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