Howdy, This was originally sent to parrot-directors, but I haven't seen any movement on it, so I am forwarding it to parrot-dev.
There are some very important bits of feedback in here that I think are very important for us to address. Anybody have tuits to throw at this? Duke ---------- Forwarded message ---------- From: chromatic <[email protected]> Date: Sun, Feb 27, 2011 at 10:47 AM Subject: [directors] Fwd: Parrot bug tracking To: [email protected] On Sunday 27 February 2011 at 10:41, Zefram wrote: I have a problem with the bug tracking system for Parrot, at trac.parrot.org. Bug reports for it apparently ought to be submitted at trac.parrot.org, but I can't do that, so I'm falling back to plain email. Unfortunately I have failed to find any email address relating specifically to administration of trac.parrot.org, so I'm falling back to the closest relevant role I can find, Secretary of the Parrot Foundation. Schwern invited me to add comments to a Parrot ticket which we've discussed a bit privately, <http://trac.parrot.org/parrot/ticket/505>. However, the Trac documentation (TracGuide) doesn't say anything about how to add a comment to a ticket, and the ticket page itself offers no clue either. Nor, for that matter, does it provide any clue about submitting new bug reports. Looking around the non-Trac-builtin parts of the trac.parrot.org wiki didn't provide any clues either. No email address, not even a link to a web form. I've reported the deficiency of the TracGuide to the Trac developers. Their instance of Trac had the same TracGuide deficiency, but other parts of their wiki did include a link to a web form. The resulting ticket is at <http://trac.edgewall.org/ticket/10051>. I've since found some links on www.parrot.org (not trac.parrot.org) that look like they should link to the corresponding form, but the page actually shows a permissions error message rather than the form. I also found that trac.edgewall.org has a comment-addition web form on each ticket page, unlike trac.parrot.org. Maybe that's a permissions thing too? So, my suggestions: (a) Please document on trac.parrot.org how to submit bug reports and how to add comments to bug reports. (b) If you have permissions set to prevent ticket opening and comment addition by non-insiders, change that: bug reporting is not a privileged action. (c) Since Trac apparently doesn't support submission by email out-of-the-box, please use an add-on to support it if you don't already; the Trac guys pointed at <http://trac-hacks.org/intertrac/EmailtoTracScript>. (d) Please provide on trac.parrot.org a contact email address for reporting problems with the bug tracker. Thanks for your time. -zefram _______________________________________________ directors mailing list [email protected] http://lists.parrot.org/mailman/listinfo/parrot-directors -- Jonathan "Duke" Leto [email protected] http://leto.net _______________________________________________ http://lists.parrot.org/mailman/listinfo/parrot-dev
