Hi, I am using CustomerGroupSupport and am unable to hide Queues that
appear in the "users" group from newly added Customer Users that are added
only to groups I have created for them separately.
I would like to host multiple departments or clients on the same running
version of OTRS but don't want Customer Users to see the queues for other
clients while they are in the "New Ticket" screen. Currently the drop-down
shows all queues in the "users" group.
Is the above a side-effect of having installed demo data to start with or
is it normal behaviour for Customer Users to see queues in the group
"users" ?
OTRS 2.02-01
MySQL 4.0.18-log
Apache 2.0.49
RedHat Linux 9 (Shrike)
Any advice is appreciated.
John.
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