No, if they have an issue it covers, if not I sit at home and relax. --T
On Fri, Dec 14, 2012 at 1:53 PM, David Lum <[email protected]> wrote: > Searchable: > http://www.mail-archive.com/[email protected]/ Search > for “consulting”**** > > ** ** > > Monthly fee? Tough call. Is the fee supposed to cover x hours of work?**** > > ** ** > > ** ** > > *From:* Tigran K [mailto:[email protected]] > *Sent:* Friday, December 14, 2012 1:16 PM > > *To:* NT System Admin Issues > *Subject:* Re: Managed service**** > > ** ** > > Thanks for the reply David.**** > > ** ** > > Two questions.**** > > Where is the archive?**** > > The company I'm working with wants to do a monthly fee type of a thing. > For general support. Is this common? Do you know how much is reasonable for > a monthly deal?**** > > ** ** > > We have a hourly rate set for projects.**** > > ** ** > > Thanks**** > > --T**** > > ** ** > > On Fri, Dec 14, 2012 at 6:39 AM, David Lum <[email protected]> wrote:**** > > There are many threads on this if you search the archives, but I love this > topic, so…**** > > **** > > Rate: It depends where you are. Portland, OR Metro IT consultants charge > between $80-$125/hr. In fact I’m the only one I know below $100/hr, granted > I don’t know that many others, like three. Check the local competition and > be aware of your differentiation from Geek squad, etc. will be the server > side of things, so keep in mind they might consider that type of service > and pricing as a barometer.**** > > **** > > Write up an SLA / expectations. Know what you’re willing to take on and > emphasize quality to your clients vs. number of clients – it’s OK to say no > to potential clients, as well as let this client know what you support and > what you don’t.**** > > **** > > If possible, set them up with Log Mein or equivalent (I have Log Mein on a > system per client, then remote to their other systems from there) so you > can do timely remote work. I also charge less for remote work vs. onsite > ($55/hr. vs. $80/hr. onsite), and have it identified up front that > emergency calls/work is additional rate. Agree on how often they can expect > you onsite (once/mo. for patching maybe, and one other time/mo. perhaps). I > also managed to work in a fixed monthly fee in agreement to respond to > Help Desk tickets in-between my onsite days – previously I would only work > on them the once day/week I was onsite, the fee is for me to work on them > within 24hrs of being submitted. That fee offsets some work done that I > wouldn’t otherwise bill them for, like 5-10 min remote fixes that would > take as much time to write up the invoice for as it does to perform the fix. > **** > > **** > > Set expectations first, saves a lot of frustration later.**** > > **** > > *From:* Tigran K [mailto:[email protected]] > *Sent:* Thursday, December 13, 2012 11:35 PM > *To:* NT System Admin Issues > *Subject:* Managed service**** > > **** > > I'm starting an IT service side gig. The place has about 10 workstations > and one server.**** > > **** > > The server is used for Exchange, AD, and fileshare.**** > > One of my tasks will be to migrate exchange to a provider.**** > > **** > > My tasks will be to provide general IT services. Help desk kind of stuff > and server management.**** > > **** > > What's a going rate for this kind of service?**** > > **** > > Thanks**** > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin**** > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin**** > > ** ** > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin**** > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
