On Mon, May 28, 2007 at 08:37:42PM -0600, Philip Guenther wrote:
> On 5/28/07, Juan Miscaro <[EMAIL PROTECTED]> wrote:
> >I am serving up email via imap (courier-imap) on OpenBSD 4.0.
> >
> >My users (with Outlook) complain of french characters being garbled.
> >How can I fix this?
>
> The same way any problem is fixed: by determining which part isn't
> behaving correctly and fixing it. In this case, the possible guilty
> parties include
> A) the sending party: are the messages being marked with the correct
> charset in
> the Content-Type header field?
> B) the IMAP server: is it returning the message accurately and calculating
> the
> ENVELOPE and BODYSTRUCTURE FETCH items correctly?
> C) Outlook: is it presenting the messages accurately as it was received
> from the
> IMAP server?
>
> However, this is all off-topic to OpenBSD, as the IMAP server behavior
> should not dependend on the OS. I suggest you take your question to
> the comp.mail.imap newgroup after doing your best to answer the
> questions suggested above.
>
> Note that when you post there you should, at a *minimum*, clarify what
> is garbled (subjects, bodies, or both) and to what extent they are
> "garbled": is it just the non-ASCII characters (those with accents and
> cedilla and accents), all letters but not numbers or punctuation, or
> all characters?
Nah, misc@ does handle more off-topic questions; that's not a reason to
tell someone off to a more specialized group, though it's true that the
people there might be more capable of answering such a question.
I'd try the following:
0. Get one of the complainers to provide you with a full (headers+body)
e-mail and a copy that has been `fixed' (i.e., looks like it should).
1. Verify that the fixed version is properly formatted
2. Verify that Outlook can display it properly
3. Send it as-is to your mail server (nc mail.localdomain smtp <
mail.fixed)
4. Look in the logs. Did anything interesting happen? If not, just get
the message-id.
5. Retrieve the file directly from the mail spool. Is this already
mangled? If so, good luck - that shouldn't happen. (And it's most likely
a spam filter, not your MTA proper, that mangled it, as MTAs, at most,
care for headers; try to disable the filter for a test account and run
the test again.)
6. Retrieve the message via IMAP, using any known-good client. nc works
fine; mutt might work, too. Is this mangled? If yes, fix the IMAP
server, this shouldn't happen either.
7. Retrieve the message using Outlook. Is it broken? If so, something
truly weird is going on, as the fixed version displated just fine in
step 1...
Post back with the information required by Philip and me, plus log
files, and if at all possible complete copies of the messages.
Joachim
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