Hi,

Is it a shared IP?
>

No.


> If not, raise an escalation thru the OutLook Consumer portal.
>

Yes, and they unblock it. But the cycle repeats after several weeks (with
mail volumes/patterns as described).


> Also, if the rep has become bad enough, no amount of traffic might be
> allowed.
>

Is rep. influenced by low volume? Or you mean like users marking received
messages as spam?


> These are issues you’ll have to take up with the front line team.
>

I think you know that the front line team are only capable of pasting
prewritten snippets and do not convey any meaningful information that would
enable a sender in this position to make any meaningful change to affect
future deliverability.

Regards,
Damien

>

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