Having now also read Michael's call for O365 assistance, I start to
earnestly wonder when folks are tired enough of having put their email
fate into the hands of a few mega-large Mail Service Operators with
kafkaesque and fully intransparent processes and instead will attempt to
regain knowledge to run their own and small-scale mail systems again as
they realize that proper and flawless electronic communication is part
of their core business functions - whatever that business exactly might be.
Best,
-C.
-------- Forwarded Message --------
Subject: [mailop] Office 365 Assistance
Date: Wed, 2 Feb 2022 04:06:20 +0000
From: Michael E. Weisel via mailop <[email protected]>
Reply-To: Michael E. Weisel <[email protected]>
To: [email protected] <[email protected]>
Hi everyone, I hope you are all well and staying healthy and safe.
We’ve been working with The Home Depot on their Retool Your School
Program (https://retoolyourschool.com/) for more than ten years now.
Over the past year and especially the last few months, we are having a
hard time getting their emails to the intended recipients with a lot of
their messages going to junk. All the messages are going to HBCU’s
(Historically Black College and Universities) and a lot of them are
using Microsoft Office 365. We’ve begun to ask the colleges to mark
their IP, domain, and email address as safe senders but it’s hard to
reach everyone personally. The messages are not bouncing back, just
ending up in Junk for a large majority of subscribers. This is a 100%
opt-in program, and the list size is under 700 subscribers. They send
out once to twice a week from December through May. All the colleges
are competing for more than $500,000 in campus improvement prizes and
many schools can’t participate because they aren’t receiving the emails.
They have a dedicated IP address and custom DNS. It’s setup with SPF,
DK, DKIM, DMARC, SNDS, JMRP, and a “List Unsubscribe” in the header.
I’ve filled out the forms for Office 365 support and the IP isn’t
blocked. I also filled out the Microsoft support form and the IP is
also not blocked there or any indication through SNDS that there are any
issues. If anyone on list may be able to help, the program would be
greatly appreciative.
Thanks,
Michael
Michael E. Weisel
CTO / Deliverability Lead
Gold Lasso
(301) 990-9857 Corporate
(240) 813-0174 Direct Dial
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