> > Finally, do not overestimate the commercial support, to my experience; > > the collaborative mailing lists are often as good if not better to point > > you in the correct direction due to the diverse expertises of the ppl on > > the list. > > Correct. > > I'd like to add, though, that commercial support is somthing you payed for, > and which you can *claim*, so IMHO you shouldn't underestimate it. A > guaranteed support line can be very critical at certain stages of your > project. >
Sorry to stick my nose in your discussion, but I have a strong opinion on commerial support. Working in a small company, we have never gotten the level of commitment we would expect from companies like ISI (vendor of pSOS) and Timesys. You can get the basic installation support fine. But when you need to get into the nitty gritty detail their value is a lot less compared to mailing lists. The way I see it is being large commercial OS vendor that they are, they seem to funnel their resource to the big customers who are willing to pay the big bucks to get stuff done. When choosing commercial support, one critical factor is their customer base. Big fish don't go after the tiny ticks in the sea, they go for seals. And you really have to find the right sized OS vender to give you the attention you need. Regards, David Ho Nanometrics Inc. ** Sent via the linuxppc-embedded mail list. See http://lists.linuxppc.org/
