Hi Roger, I’m Ceba the CommBank Assistant Ceba said I'm a bot. Ask me a question, I'm here to help you. If you need human help I'll point you in the right direction.
You said You said you would refund a disputed transaction. After 3 weeks, you haven't refunded it. Where do I complai Ceba said I don't quite understand your question. Select an option below or try asking me in another way. You said You're a total waste of time. Ceba said Looks like my answer wasn't helpful. Thankfully I learn more every day. You may find what you’re looking for on our help and support page on our website. Help and support Link Opens in a new window You said Please put me through to a human being. Ceba said If you tell me what you’re looking for in a few words I might be able to point you there faster than a human. You said No thanks. Do what I asked. Ceba said I didn't quite catch that. Could you try telling me what you’re looking for another way? You said What would be the point of that. You're a piece of artificial stupidity designed to frustrate customers and s[ave s ...] Ceba said I don't quite understand your question. Select an option below or try asking me in another way. You said hareholders money. And this stupid interface truncates my sentences. Ceba said I’m learning more each day. You may find what you’re looking for on our help and support page on our website. Help and support Link Opens in a new window You can also help by giving feedback. Give feedback Link Opens in a new window Thanks for completing the survey. Let me know if there's anything else I can help you with. You said What an utter and complete waste of time!! Ceba said I'm always learning more about banking. You can help me along by giving feedback. Give feedback Link Opens in a new window You said To what? An artificially stupid bot?? Ceba said I'm always learning more about banking. You can help me along by giving feedback. Give feedback Link Opens in a new window [ Remarkably, Joe Weizenbaum's Eliza was less frustrating than that, and delivered exactly the same informational value (viz. none) - although in Eliza's case it was designed specifically to do that. Joe did that work as I was about to leave High School, in 1964-66: https://en.wikipedia.org/wiki/ELIZA https://en.wikipedia.org/wiki/ELIZA_effect Human: Well, my boyfriend made me come here. ELIZA: Your boyfriend made you come here? Human: He says I'm depressed much of the time. ELIZA: I am sorry to hear you are depressed. Human: It's true. I'm unhappy. ELIZA: Do you think coming here will help you not to be unhappy?[8] -- Roger Clarke mailto:[email protected] T: +61 2 6288 6916 http://www.xamax.com.au http://www.rogerclarke.com Xamax Consultancy Pty Ltd 78 Sidaway St, Chapman ACT 2611 AUSTRALIA Visiting Professor in the Faculty of Law University of N.S.W. Visiting Professor in Computer Science Australian National University _______________________________________________ Link mailing list [email protected] http://mailman.anu.edu.au/mailman/listinfo/link
