Testra is clearly not fit to be custodian of Australia's
telecommunications network. What's the solution? I'd return to:
- public ownership of the infrastructure;
- a statutory commission to manage (maintain/develop/extend) the network
and possibly;
- a pubic-sector retail service provider, to keep the private sector honest.
By the way, I've just had another Telstra rep. assure me that ADSL is
available on my line (9km from a RIM). I'm stringing them along, just to
find out how far they'll go.
<https://www.facebook.com/groups/BIRRR/permalink/538990042976354/>
...
Tech FINALLY arrived on Friday.
Just to recap... Approx 3 months ago, Telstra rang and said we could
now get ADSL on our line. I said no we can't. They said yes. Signed me
up to a $120 *special* that meant 1000gb, plus Telstra to etc etc. it
would take 2 weeks.
Next day I discover my sister (in town) has same deal.... $99 as per
their online ad. Call them back. Oh I've got the premium service. What
does that give me? Tech help. Don't I already get that? Yes. So
difference? None that he could tell me. 'Downgrade' to $99 package.
Phone call from nbnco to arrange installation of NBN satellite. I call
Telstra back to confirm ADSL etc. and cancel satellite installation
(while trembling in my boots).
Fast toward 6 weeks and no modem. Ring them. They can't pinpoint
address is the problem. Sorted. Modem promptly arrives.
But it's addressed to me, at boss's mother's house address. Call them.
They can't find why it's been sent to a (very) old address as this
number has been in my name for 2+years.
No LAN connection. More wasted time on phone (cue screaming and
attention seeking children and increased BP). Nope, they can't work it
out. Need tech. But he can't come for two weeks.
Day arrives along with text "be available from 9-12pm". I drive 50km
to be home (and 50km back to town in arvo). Tech is no show. I ring at
12.30. Telstra employee (in Philippines) calls him (via who knows how
many channels) but he's not answering mobile. Tells me system says
he's dispatched so he will be there soon. At 4.30 I call again. He's
apparently MIA and he's still not answering mobile.
I demand I be put through to complaints. Put on hold. Eventually told
she can't get through to complaints right now so as soon as she does
she'll ring me back.
Eventually I receive a text message saying sorry for inconvenience.
Rescheduled for another 2 weeks time.
That was Friday (by the way, Telstra tv device still hasn't arrived).
Text says be home from 12-5pm. So I keep my son home from school as
the only way I can.
Tech arrives. He doesn't even come in the gate. We can't get ADSL.
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Too far from exchange. *could* possibly do it but would be slower with
more dropouts than our current wifi service.
Get NBN satellite he says.
Two hour wait on phone for ISP now as installations are underway. In
fact I haven't even been able to get through to put us back on the
waiting list.
Call Telstra to lodge complaint. They have trouble putting me through
so says she'll call back. She does but the department just cancels our
new plan and joyfully tells me that there will be no early termination
fee now! Oh and if we get a bill, don't pay it (really?), just call them.
There. No surprise. But for the life of me I just can't seem to get a
complaint lodged, nor can I get an answer to 'where should I send the
invoice for MY time, kilometres and inconvenience?'.
--
David Boxall | Dogs look up to us
| And cats look down on us
http://david.boxall.id.au | But pigs treat us as equals
--Winston Churchill
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