Hi Sophie, On Tue, Oct 23, 2012 at 09:16:32PM +0200, Sophie Gautier wrote: > On 23/10/2012 17:39, Bjoern Michaelsen wrote: > > Hi, > > > > please feel invited to discuss the proposal below. The idea is basically > > this: > > - let people file bugs on the BSA (bug submission agent) in a few selected > > native languages > > - instead of creating a bug on bugzilla, send the stuff to the local > > mailing list > > - the local team: > > - looks for duplicates > > - asks for missing info > > - finally files a translated high quality bug report > > > > This might help improve both the low quality bug reports we get from the > > BSA, > > and enable local contributors top get involved. However, it also requires > > the > > local teams to quickly handle the load. > > I think it's a really nice idea. Please let me the time to discuss this > with the FR QA team and come with his feedback.
Just another thought: Since the TDF already has an instance of OTRS running at: https://otrs.documentfoundation.org the BSA could drop the reports there, instead of at a mailing list. OTRS has a nice web interface and is essentially mail-based, you can imagine it as a "shared email inbox" -- it looks a bit like webmail, but multiple people can work on the items without colliding and you can mark the incoming stuff as done etc. The advantage is: - it easier to coordinate with multiple bugwranglers (the local team) - it makes no difference to bug reporters The disadvantage is: - its closed, a mailing list might attract more people in and have better visibility in general One could also use OTRS and always send copies to a mailing lists -- still there is additional barrier. OTOH, if we are not sending to an _existing_ mailing list, subscribing to that list is comparable to getting an OTRS account. As for giving you time: Sure, no problem. It would be great if you have feedback by the next QA call on 2012-11-02. Best, Bjoern _______________________________________________ List Name: Libreoffice-qa mailing list Mail address: [email protected] Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
