On 08/25/2012 02:30 AM, Rainer Bielefeld wrote:
Joel Madero schrieb:
when we actually put a bug into NEEDINFO status we put a comment that
has a small blurb on our procedure. Something like "we have put this bug
in NEEDINFO status because we need you to provide.....we will leave the
bug in this status for 6 months
Hi,
that's to long. Be sure, the info provider will answer within a week
or never. So it's common sense that a bug can be closed after 10-14
days if there is no answer and if it can be expected that it will not
be possible to reproduce the bug with acceptable costs without denied
info. I use Reminderfox and add a reminder (10 days later) for all
Bugs I set to NEEDINFO, after 10 days (or later, workload ...) I close
those bugs INVALID if there was no reply.
But sometimes there is additional discussion, users try to reproduce
and so on and such bugs sink into oblivion. For those bugs Florinan'
suggested PLEASETEST-reminder (what has not been accepted) might have
had the advantage that a query would have been very easy.
I recommend that we agree to a standard sentence like "This bug will
be closed after 14 days if requested information will not be provided.
Additional information concerning the reasons for this proceeding and
how you can reopen this Bug you can find at <jttp://...Wiki...>" , to
be inserted by copy /paste from Wiki.
I strongly agree with Joel's suggestion to have a time limit in the
Comment related to NEEDINFO status change.
Best regards
Rainer
Personally I think 14 days is a bit short. Someone goes on vacation for
a couple weeks and come back to their bug going from UNCONFIRMED -
NEEDINFO - INVALID. I'd be more inclined to say 30 days but if 14 ends
up being the number, that's fine.
I like the PLEASETEST status but I know that Bjoern had some
reservations about adding yet another whiteboard status. What would be
the policy if we did this, changing to INVALID after 14 (or whatever #
we agree on) days and then add the whiteboard status of PLEASETEST so
that we can query it out.
Best Regards,
Joel
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