https://bugs.documentfoundation.org/show_bug.cgi?id=162610
Bug ID: 162610
Summary: LibreOffice Won't Open After Latest Update
Product: LibreOffice
Version: 24.8.0.3 release
Hardware: x86-64 (AMD64)
OS: Windows (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: LibreOffice
Assignee: [email protected]
Reporter: [email protected]
Description:
LibreOffice recently updated to a newer version.
TimeCreated : 23/08/2024 12:29:16
Message : Product: LibreOffice 24.8.0.3 -- Installation operation completed
successfully.
Id : 11707
However, now when trying to open the program, nothing happens. Looking at the
Windows Event logs, the below exception is stored – indicating an issue with
cppu3.dll.
TimeCreated : 24/08/2024 14:57:26
Message : Faulting application name: soffice.bin, version: 24.8.0.3, time
stamp: 0x66b68e38
Faulting module name: cppu3.dll, version: 24.8.0.3, time stamp:
0x66b668e4
Exception code: 0xc0000005
Fault offset: 0x00000000000214ae
Faulting process id: 0x0x166C
Faulting application start time: 0x0x1DAF62D8CAF9E42
Faulting application path: C:\Program
Files\LibreOffice\program\soffice.bin
Faulting module path: C:\Program
Files\LibreOffice\program\cppu3.dll
Report Id: 56635459-0f15-486a-bfdd-4e8e8f8dd32f
Faulting package full name:
Faulting package-relative application ID:
Id : 1000
Steps to Reproduce:
Click the LibreOffice icon in the Windows Start menu to open LibreOffice (which
runs "C:\Program Files\LibreOffice\program\soffice.exe").
Alternatively, click the LibreOffice Writer icon in the Windows Start menu to
open LibreOffice Writer (which runs ""C:\Program
Files\LibreOffice\program\swriter.exe"").
Actual Results:
The mouse cursor briefly displays a busy icon to show it's attempting to open
LibreOffice, but other than that, nothing happens.
The exception code: 0xc0000005 (shown above) is stored in Windows Event logs.
Expected Results:
The LibreOffice programs should open.
Reproducible: Always
User Profile Reset: No
Additional Info:
If I attempt to repair LibreOffice by running the
"LibreOffice_24.8.0_Win_x86-64.msi" installer and selecting the "Repair"
option, it displays the below error saying the wizard was interrupted.
LibreOffice 24.8.0.3 - Installation Wizard
Installation Wizard Completed
The wizard was interrupted before LibreOffice 24.8.0.3 could be completely
installed.
Your system has not been modified. To complete installation at another time,
please run setup again.
Click Finish to exit the wizard.
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