I am no stranger to this equipment, though I am not any where near as
proficient at many of those here. My associate installs and
maintains many Panasonic non-digital systems as well as some NEC, and
Toshiba. He was also a telco person for may years. Since I have a
TA824 and TVA50 here in my home office, he occasionally asks me to
set up a TVA50 or a TA824. I think I have done about 4 TVA50s for
various installations. I do not do them very often, they are packed
with many useable features, and unless I work on something on a
regular basis it is difficult to stay fresh as to every nuance of
such a system.
Funny, he likes to use the code numbers to program phones (he seems a
little resistant to change), I like the idea of using the programming
software which is available from with the TA824 and TVA50.
Recently one of his bigger customers Cathay Bank"which has 31
branches in California decided to change to VOIP using Cisco phone
terminals. The project was started about a year ago, put on hold,
some branches were converted and the rest put on hold. The project
was started up again a couple months ago. From what I have been
told not many of the employees he has spoke with are happy with the
change over as the audio quality is quite poor. I understand that
this may be due to lack of band-width provided via their Internet
service. I also know BofA went to VOIP some time ago with the same
Cisco terminals and those I know at my local branch don't like it
either. Seems for $300+ a phone it would at least have include a
coffee mug warmer ;)
I have seen Panasonic digital phone systems, read some of the
documentation and they seem to have a lot of unecessary toys for the
money when something like a TA824 will do the job nicely, with top of
the line phone sets. There has been such a huge push for digital
products, that buyers eyes are bigger than their thinking process it
seems. To think many pay a exorbitant amount for cell phones and
the quality isn't anywhere near that of POTS.
As far as Panasonic's customer service, My associate has mentioned
that on the numerous times he has called, the on hold times are quite
long, their technical support personnel are quite rude and
arrogant. Several times they have told him "we've never had any
reports of this problem from other customers" and when he was
provided the correct information after speaking with several
different technical support personnel and asked, "why wasn't I
provided with this information before?" he was told, "Well it's
because you never spoke with me about it before!" I understand
Panasonic is footing the bill for this, and it's not like a time when
I worked for Xerox in the software testing lab, on phone support was
billed at $135.00 an hour (during the mid to late 1980s). But really...
As far as organ repair. There is a growing crowd of individuals that
believe I don't need to make a living, that I should not spend time
with them explaining theory and diagnosing their instrument over the
phone. Now if you are a previous customer, and have spent money with
me, I am more than willing to talk you through a minor problem and
save you a service call if I can. I think that is perfectly fair.
Much of the equipment I repair is vacuum tube, early transistor from
the Germanium era. I do also work on digital instruments from
Hammond-Suzuki and Johannus however most of those repairs are at a
board replacement level. Occasionally a memory battery on some of
the earlier instruments or swapping out a socketed IC.
Maybe I am getting old as I turned 50 last August, but it seems to me
that if Panasonic's documentation and customer support were perfect
this list wouldn't need to exist. There are companies which have
posted on their websites a list of steps to quickly set up something
like a TVA50. Last I checked you could still buy non-digital systems
from various distributors.
I did not know that the Panasonic tech site was now forbidden
territory. It had been shared on this list several years ago.
Sincerely
At 04:54 AM 11/26/2011, you wrote:
If you asking for access to the Panasonic dealer site to access what you
need, you will have to contact Panasonic tech either by phone or on the web
to find out how to obtain the access info for the site.
Donald R. Resor Jr. T. W. & T. C. Svc. Co. http://www.hammondorganservice.com
Carillon Web Ring http://g.webring.com/hub?ring=thecarillonwebri
"It is better to mistakenly love the unworthy, than it is to
mistakenly condemn the worthy."
_________________________________________________________________
KX-T Mailing list --- http://kxthelp.com/
Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
