I’ve been trying to solve this issue since the moment I installed Ubuntu on my machine.
Specs: Intel Core i5-10400 (10th Gen) Gigabyte H410M S2H NVIDIA GTX 1660 Super 16 GB RAM Ubuntu 24.04.3 LTS with NVIDIA 580 driver I also tried Linux Mint before Ubuntu and faced the same problem. The issue: The system freezes during shutdown, showing the final message: “reached target poweroff.target” It only happens if the system has been running for a long time (around 5+ hours, roughly estimated). The logs look completely normal — everything is unmounted correctly, and the system reaches the final message, but then it freezes. The GPU keeps running, while the mouse and keyboard become unresponsive. What I’ve tried so far: Added acpi=force Tried acpi=off Disabled TPM and Windows-related services in BIOS Disabled all GNOME extensions Updated BIOS to the latest 2025 version Currently testing with intel_iommu=off Has anyone experienced the same symptoms and managed to solve the issue? The only thing I haven’t tried yet is downgrading the kernel, which I’m trying to avoid — but it seems it might be inevitable. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/2031969 Title: Kernel 6.x: Suspend & Power off Status in linux package in Ubuntu: Confirmed Status in linux source package in Lunar: Won't Fix Status in linux source package in Mantic: Won't Fix Status in linux source package in Noble: Confirmed Bug description: Since update to version 23.04 I am facing several problems related to system suspend and shutdownon a HP Envy 15 notebook (2016). The system refuses to wake up from standby mode, especially if it has run for a longer time. Screen is black, no response to keyboard or trackpad actions, power button led is on. The only way out of here is a long press on the power button. Another problem with this and I think it's kind of related. If you want to shut down the computer after a long runtime, the machine won't power off. In the logs you can see the steps for shutting down the OS, but sometimes the machine stays powered on. The power led is on, screen is black, no response to keyboard or trackpad actions. System has to be powered off by a long press on the power button. Ubuntu 6.2.0-27.28-generic 6.2.15 ProblemType: Bug DistroRelease: Ubuntu 23.04 Package: linux-image-6.2.0-27-generic 6.2.0-27.28 ProcVersionSignature: Ubuntu 6.2.0-27.28-generic 6.2.15 Uname: Linux 6.2.0-27-generic x86_64 ApportVersion: 2.26.1-0ubuntu2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tom 2051 F.... wireplumber /dev/snd/seq: tom 2037 F.... pipewire CasperMD5CheckResult: unknown CurrentDesktop: ubuntu:GNOME Date: Sat Aug 19 16:01:07 2023 InstallationDate: Installed on 2018-07-01 (1875 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 8087:0a2a Intel Corp. Bluetooth wireless interface Bus 001 Device 002: ID 04f2:b56d Chicony Electronics Co., Ltd HP Wide Vision HD Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: HP HP ENVY Notebook ProcEnviron: LANG=de_DE.UTF-8 PATH=(custom, no user) SHELL=/bin/bash TERM=xterm-256color XDG_RUNTIME_DIR=<set> ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-27-generic root=UUID=1e8886f5-f232-49b1-af56-f83caee82bba ro quiet splash vt.handoff=7 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-6.2.0-27-generic N/A linux-backports-modules-6.2.0-27-generic N/A linux-firmware 20230323.gitbcdcfbcf-0ubuntu1.5 SourcePackage: linux UpgradeStatus: Upgraded to lunar on 2023-05-01 (109 days ago) dmi.bios.date: 11/10/2020 dmi.bios.release: 15.62 dmi.bios.vendor: Insyde dmi.bios.version: F.62 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 81D2 dmi.board.vendor: HP dmi.board.version: KBC Version 87.21 dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.ec.firmware.release: 87.21 dmi.modalias: dmi:bvnInsyde:bvrF.62:bd11/10/2020:br15.62:efr87.21:svnHP:pnHPENVYNotebook:pvrType1ProductConfigId:rvnHP:rn81D2:rvrKBCVersion87.21:cvnHP:ct10:cvrChassisVersion:skuZ6J78EA#ABD: dmi.product.family: 103C_5335KV dmi.product.name: HP ENVY Notebook dmi.product.sku: Z6J78EA#ABD dmi.product.version: Type1ProductConfigId dmi.sys.vendor: HP To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2031969/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
