Public bug reported:
Hi, all access to NVMe SSD fails "randomly" (typically overnight).
(SSD: Samsung SSD 990 PRO with Heatsink 1TB - latest FW: 4B2QJXD7)
Through remote logging I acquired the kernel.log, suggesting a problem
related to power saving:
Feb 7 01:56:23 jonry-NUC7i kernel: nvme nvme0: controller is down; will reset:
CSTS=0xffffffff, PCI_STATUS=0xffff
Feb 7 01:56:23 jonry-NUC7i kernel: nvme nvme0: Does your device have a faulty
power saving mode enabled?
Feb 7 01:56:23 jonry-NUC7i kernel: nvme nvme0: Try
"nvme_core.default_ps_max_latency_us=0 pcie_aspm=off pcie_port_pm=off" and
report a bug
Feb 7 01:56:23 jonry-NUC7i kernel: nvme 0000:01:00.0: Unable to change power
state from D3cold to D0, device inaccessible
Feb 7 01:56:23 jonry-NUC7i kernel: nvme nvme0: Disabling device after reset
failure: -19
With this, the disk has become unaccessible and the system keeps
throwing I/O errors until I force a reboot.
All the best,
Jon Ivar
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: linux-image-6.8.0-52-generic 6.8.0-52.53
ProcVersionSignature: Ubuntu 6.8.0-52.53-generic 6.8.12
Uname: Linux 6.8.0-52-generic x86_64
ApportVersion: 2.28.1-0ubuntu3.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/seq: jon 4264 F.... pipewire
/dev/snd/controlC0: jon 4270 F.... wireplumber
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Fri Feb 7 14:42:15 2025
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=d4767a08-b64e-455e-ae17-5e9b0e7d40ae
InstallationDate: Installed on 2018-04-25 (2480 days ago)
InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180228)
MachineType: ASUSTeK COMPUTER INC. NUC14RVH-B
ProcEnviron:
LANG=nb_NO.UTF-8
LANGUAGE=nb_NO:nb:no_NO:no:nn_NO:nn:en
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_DIR=<set>
ProcFB:
0 simpledrmdrmfb
1 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-52-generic
root=UUID=04365e12-2b3f-4616-8ecd-7df28b7a87c2 ro
nvme_core.default_ps_max_latency_us=0 pcie_aspm=off pcie_port_pm=off quiet
splash nvme_core.default_ps_max_latency_us=0 pcie_aspm=off pcie_port_pm=off
vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-6.8.0-52-generic N/A
linux-backports-modules-6.8.0-52-generic N/A
linux-firmware 20240318.git3b128b60-0ubuntu2.5
SourcePackage: linux
UpgradeStatus: Upgraded to noble on 2024-10-29 (101 days ago)
dmi.bios.date: 08/09/2024
dmi.bios.release: 5.32
dmi.bios.vendor: ASUSTeK COMPUTER INC.
dmi.bios.version: RVMTL357.0044.2024.0809.0954
dmi.board.name: NUC14RVB
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 60AS0080-MB2A01
dmi.chassis.type: 35
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 2.0
dmi.ec.firmware.release: 3.5
dmi.modalias:
dmi:bvnASUSTeKCOMPUTERINC.:bvrRVMTL357.0044.2024.0809.0954:bd08/09/2024:br5.32:efr3.5:svnASUSTeKCOMPUTERINC.:pnNUC14RVH-B:pvr90AR0072-M001P0:rvnASUSTeKCOMPUTERINC.:rnNUC14RVB:rvr60AS0080-MB2A01:cvnASUSTeKCOMPUTERINC.:ct35:cvr2.0:skuNUC14RVH-B:
dmi.product.family: RV
dmi.product.name: NUC14RVH-B
dmi.product.sku: NUC14RVH-B
dmi.product.version: 90AR0072-M001P0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
modified.conffile..etc.init.d.apport: [modified]
mtime.conffile..etc.init.d.apport: 2024-07-22T16:59:07
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug noble
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/2097618
Title:
NVME Unable to change power state from D3cold to D0, device
inaccessible
Status in linux package in Ubuntu:
New
Bug description:
Hi, all access to NVMe SSD fails "randomly" (typically overnight).
(SSD: Samsung SSD 990 PRO with Heatsink 1TB - latest FW: 4B2QJXD7)
Through remote logging I acquired the kernel.log, suggesting a problem
related to power saving:
Feb 7 01:56:23 jonry-NUC7i kernel: nvme nvme0: controller is down; will
reset: CSTS=0xffffffff, PCI_STATUS=0xffff
Feb 7 01:56:23 jonry-NUC7i kernel: nvme nvme0: Does your device have a
faulty power saving mode enabled?
Feb 7 01:56:23 jonry-NUC7i kernel: nvme nvme0: Try
"nvme_core.default_ps_max_latency_us=0 pcie_aspm=off pcie_port_pm=off" and
report a bug
Feb 7 01:56:23 jonry-NUC7i kernel: nvme 0000:01:00.0: Unable to change power
state from D3cold to D0, device inaccessible
Feb 7 01:56:23 jonry-NUC7i kernel: nvme nvme0: Disabling device after reset
failure: -19
With this, the disk has become unaccessible and the system keeps
throwing I/O errors until I force a reboot.
All the best,
Jon Ivar
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: linux-image-6.8.0-52-generic 6.8.0-52.53
ProcVersionSignature: Ubuntu 6.8.0-52.53-generic 6.8.12
Uname: Linux 6.8.0-52-generic x86_64
ApportVersion: 2.28.1-0ubuntu3.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/seq: jon 4264 F.... pipewire
/dev/snd/controlC0: jon 4270 F.... wireplumber
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Fri Feb 7 14:42:15 2025
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=d4767a08-b64e-455e-ae17-5e9b0e7d40ae
InstallationDate: Installed on 2018-04-25 (2480 days ago)
InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64
(20180228)
MachineType: ASUSTeK COMPUTER INC. NUC14RVH-B
ProcEnviron:
LANG=nb_NO.UTF-8
LANGUAGE=nb_NO:nb:no_NO:no:nn_NO:nn:en
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_DIR=<set>
ProcFB:
0 simpledrmdrmfb
1 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-52-generic
root=UUID=04365e12-2b3f-4616-8ecd-7df28b7a87c2 ro
nvme_core.default_ps_max_latency_us=0 pcie_aspm=off pcie_port_pm=off quiet
splash nvme_core.default_ps_max_latency_us=0 pcie_aspm=off pcie_port_pm=off
vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-6.8.0-52-generic N/A
linux-backports-modules-6.8.0-52-generic N/A
linux-firmware 20240318.git3b128b60-0ubuntu2.5
SourcePackage: linux
UpgradeStatus: Upgraded to noble on 2024-10-29 (101 days ago)
dmi.bios.date: 08/09/2024
dmi.bios.release: 5.32
dmi.bios.vendor: ASUSTeK COMPUTER INC.
dmi.bios.version: RVMTL357.0044.2024.0809.0954
dmi.board.name: NUC14RVB
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 60AS0080-MB2A01
dmi.chassis.type: 35
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 2.0
dmi.ec.firmware.release: 3.5
dmi.modalias:
dmi:bvnASUSTeKCOMPUTERINC.:bvrRVMTL357.0044.2024.0809.0954:bd08/09/2024:br5.32:efr3.5:svnASUSTeKCOMPUTERINC.:pnNUC14RVH-B:pvr90AR0072-M001P0:rvnASUSTeKCOMPUTERINC.:rnNUC14RVB:rvr60AS0080-MB2A01:cvnASUSTeKCOMPUTERINC.:ct35:cvr2.0:skuNUC14RVH-B:
dmi.product.family: RV
dmi.product.name: NUC14RVH-B
dmi.product.sku: NUC14RVH-B
dmi.product.version: 90AR0072-M001P0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
modified.conffile..etc.init.d.apport: [modified]
mtime.conffile..etc.init.d.apport: 2024-07-22T16:59:07
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