Public bug reported:
One of my monitors, which is plugged in via a USBC-USBC cable, tends to
reset a couple of times per hour. The screens go blank, then come back
after a second or two. After the display comes back, everything looks
the same as before (the desktop isn't being reset or restarted).
The same errors which show up in /var/log/syslog every time this
happens:
kernel: [186446.744863] xhci_hcd 0000:39:00.0: xHC error in resume, USBSTS
0x401, Reinit
kernel: [186446.744867] usb usb3: root hub lost power or was reset
kernel: [186446.744868] usb usb4: root hub lost power or was reset
I dual boot to Windows 11 on the same machine and the issue never occurs
on Windows 11.
ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: linux-image-6.5.0-17-generic 6.5.0-17.17
ProcVersionSignature: Ubuntu 6.5.0-17.17-generic 6.5.8
Uname: Linux 6.5.0-17-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: arnav 92545 F.... wireplumber
/dev/snd/seq: arnav 92540 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Wed Feb 21 07:14:08 2024
InstallationDate: Installed on 2023-12-17 (66 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64
(20230807.2)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_DIR=<set>
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-17-generic
root=UUID=3146f964-532e-4160-9126-ee6a75b2c6a8 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-6.5.0-17-generic N/A
linux-backports-modules-6.5.0-17-generic N/A
linux-firmware 20230919.git3672ccab-0ubuntu2.5
SourcePackage: linux
UpgradeStatus: Upgraded to mantic on 2023-12-31 (52 days ago)
dmi.bios.date: 10/24/2023
dmi.bios.release: 5.16
dmi.bios.vendor: Intel Corp.
dmi.bios.version: FNCML357.0063.2023.1024.1117
dmi.board.asset.tag: Default string
dmi.board.name: NUC10i7FNB
dmi.board.vendor: Intel Corporation
dmi.board.version: K61360-302
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 35
dmi.chassis.vendor: Intel Corporation
dmi.chassis.version: 2.0
dmi.ec.firmware.release: 3.12
dmi.modalias:
dmi:bvnIntelCorp.:bvrFNCML357.0063.2023.1024.1117:bd10/24/2023:br5.16:efr3.12:svnIntel(R)ClientSystems:pnNUC10i7FNK:pvrK61156-302:rvnIntelCorporation:rnNUC10i7FNB:rvrK61360-302:cvnIntelCorporation:ct35:cvr2.0:skuBXNUC10i7FNK:
dmi.product.family: FN
dmi.product.name: NUC10i7FNK
dmi.product.sku: BXNUC10i7FNK
dmi.product.version: K61156-302
dmi.sys.vendor: Intel(R) Client Systems
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug mantic wayland-session
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/2054570
Title:
Monitor plugged in to Intel NUC10i7FNK via USB-C cable goes blank
Status in linux package in Ubuntu:
New
Bug description:
One of my monitors, which is plugged in via a USBC-USBC cable, tends
to reset a couple of times per hour. The screens go blank, then come
back after a second or two. After the display comes back, everything
looks the same as before (the desktop isn't being reset or restarted).
The same errors which show up in /var/log/syslog every time this
happens:
kernel: [186446.744863] xhci_hcd 0000:39:00.0: xHC error in resume, USBSTS
0x401, Reinit
kernel: [186446.744867] usb usb3: root hub lost power or was reset
kernel: [186446.744868] usb usb4: root hub lost power or was reset
I dual boot to Windows 11 on the same machine and the issue never
occurs on Windows 11.
ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: linux-image-6.5.0-17-generic 6.5.0-17.17
ProcVersionSignature: Ubuntu 6.5.0-17.17-generic 6.5.8
Uname: Linux 6.5.0-17-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: arnav 92545 F.... wireplumber
/dev/snd/seq: arnav 92540 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Wed Feb 21 07:14:08 2024
InstallationDate: Installed on 2023-12-17 (66 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64
(20230807.2)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_DIR=<set>
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-17-generic
root=UUID=3146f964-532e-4160-9126-ee6a75b2c6a8 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-6.5.0-17-generic N/A
linux-backports-modules-6.5.0-17-generic N/A
linux-firmware 20230919.git3672ccab-0ubuntu2.5
SourcePackage: linux
UpgradeStatus: Upgraded to mantic on 2023-12-31 (52 days ago)
dmi.bios.date: 10/24/2023
dmi.bios.release: 5.16
dmi.bios.vendor: Intel Corp.
dmi.bios.version: FNCML357.0063.2023.1024.1117
dmi.board.asset.tag: Default string
dmi.board.name: NUC10i7FNB
dmi.board.vendor: Intel Corporation
dmi.board.version: K61360-302
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 35
dmi.chassis.vendor: Intel Corporation
dmi.chassis.version: 2.0
dmi.ec.firmware.release: 3.12
dmi.modalias:
dmi:bvnIntelCorp.:bvrFNCML357.0063.2023.1024.1117:bd10/24/2023:br5.16:efr3.12:svnIntel(R)ClientSystems:pnNUC10i7FNK:pvrK61156-302:rvnIntelCorporation:rnNUC10i7FNB:rvrK61360-302:cvnIntelCorporation:ct35:cvr2.0:skuBXNUC10i7FNK:
dmi.product.family: FN
dmi.product.name: NUC10i7FNK
dmi.product.sku: BXNUC10i7FNK
dmi.product.version: K61156-302
dmi.sys.vendor: Intel(R) Client Systems
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