NEW: I have now installed Ubuntu 23.10 on Dell Latitude 7390. My 1st attempt of booting the installer from the live USB Stick was a lot of waiting and then the system suddenly rebooted (a lot of waiting at the black screen with the Dell logo and the Ubuntu logo and the animated Ubuntu loading circle).
My 2nd attempt was to add the Grub boot arguments at boot time, just like Ben Baker has suggested on comment #15 above (direct link: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2006994/comments/15 ): GRUB_CMDLINE_LINUX_DEFAULT="quiet splash i915.enable_psr=0 i915.enable_dc=0 intel_idle.max_cstate=1" With the above three parameters added, the installer had booted successfully and I was able to install Ubuntu. In order to make these parameters permanent, I have then done: sudo nano /etc/default/grub and edited the line GRUB_CMDLINE_LINUX_DEFAULT to look like it is shown above and saved and exited. sudo update-grub did give an error (probably, because I was still running Ubuntu from the live USB stick), however, when I rebooted the system, to my surprise, the edit persisted and the system booted fine! :) **** A side note to anyone NEW who will encounter this issue and who will wish to attempt to add the above boot parameters into grub at boot time: Step #1: when the system boots and the Ubuntu logo shows up, quickly press ESC for the Grub menu to show up (if ESC is pressed too many times, the system will jump to the grub>_ prompt instead of the grub menu; to get back from the grub>_ prompt, just type normal and press ENTER, after which press ESC again for the grub menu to show up, otherwise, the system will boot as normal). Step #2: in the grub menu, select the line with Ubuntu, usually the top line, and press e to edit, then, use the arrow keys to navigate to the line starting with: linux /boot/vmlinuz-..... root=UID=..... ro quiet splash $vt_handoff The above line may slightly differ on different laptops? Just carefully add the i915.enable_psr=0 i915.enable_dc=0 intel_idle.max_cstate=1 after the splash, making sure nothing gets erased and that there is a space separator between the already present boot parameters (or arguments). Step #3: after all this is finished, press CTRL+X or F10 to boot the system with these arguments. If successful with your boot and install, etc. just remember that these boot args were only added at boot time and so, one would need to add them again and again at every boot. In order to save them and boot without hassle, one will need to sudo nano /etc/default/grub and edit there the same way, then, run sudo update- grub for the changes to be updated for grub. Happy New Year 2024! :) and HOPE this ISSUE will be sorted ONE DAY :) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/2006994 Title: Ubuntu 22.10 and Dell Latitude 7390 – screen does not turn back on after waking up from sleep Status in linux package in Ubuntu: Confirmed Bug description: Ubuntu 22.10 and Dell Latitude 7390 – screen does not turn back on after waking up from sleep Scenario: Fresh and clean Ubuntu 22.10 install on Latitude 7390, requiring nomodeset kernel boot option to be added in GRUB at boot time when booting from USB stick. This can be achieved by following instructions from here: https://www.dell.com/support/kbdoc/en-uk/000123893/manual- nomodeset-kernel-boot-line-option-for-linux-booting Then, nomodeset needs to be permanently added to /etc/default/grub Followed instructions from https://askubuntu.com/questions/38780/how-do-i-set-nomodeset-after-ive-already-installed-ubuntu If nomodeset is not added, Dell Latitude 7390 will freeze at one point or another, either before reaching the Gnome desktop, either little after. This is the case with both, installing Ubuntu 22.10 from Live USB and running Ubuntu 22.10 after install the install (and having the USB stick disconnected). The issue after having Ubuntu 22.10 installed on Dell Latitude 7390 and having nomodeset permanently added to GRUB for each boot is: If by chance the system goes into sleep, after waking up, there is a totally pitch-black screen; nothing shows up, no screen backlight either. However, caps-lock works and I am able to log in to the system via ssh and can see the system is up an running well. I can even issue a request to send the system to sleep by “sudo systemctl suspend” and then wake the the system up several times without loosing ssh access, however, the screen will remain pitch-black. Other tries to troubleshoot and see if the system can be brought back with a working display (while nomodeset kernel option is being used): 1. sudo systemctl suspend -i >>> this will result in an unusable system after waking up, again, with a pitch-black screen; moreover, the caps-lock would not work, the keyboard backlight won’t work, ssh won’t work; I need a hard reset to get the system back up. 2. start the system in single user mode by inserting “single” in GRUB at boot time; >>> the system will be unusable after waking up, same as in try 1. 3. after a normal boot into the GNOME desktop with kernel nomodeset option and investigating the dmesg for any acpi, no error could be found. Tried to read up on other possible solutions, while stumbled upon the ubuntu wiki page below: https://wiki.ubuntu.com/UnderstandingSuspend Unfortunately, to not much help so far. Other notes: N1. All the above were done by having the latest BIOS v1.30.0 N2. This laptop came with Windows 10 Pro which works fine: goes into suspend and wakes up fine, with working screen and display. N3. Dell Latitude 7390 was released on 15 Feb 2018 ( source: https://www.laptoparena.net/dell/notebook-dell-latitude-7390-n025l739013emea-black-12984 ) and the user manual states it has support for Ubuntu. Therefore, other older and major Ubuntu versions were given a try, along with a new version of Fedora: N3.1 – Ubuntu 22.04 N3.2 – Ubuntu 18.04.6 N3.3 – Ubuntu 16.04.7 N3.4 – Fedora-Workstation-Live-x86_64-37-1.7 Each of the above will freeze at one point or another if nomodeset is not used, except the Ubuntu 18.04.6 and Ubuntu 16.04.7 which will run well and install well from the USB Live stick and will also run fine after the install, until the system goes into sleep, after which, when the system is awake, the screen is black and will have nothing displayed. Any advice will be appreciated. Thank you! ProblemType: Bug DistroRelease: Ubuntu 22.10 Package: linux-image-5.19.0-31-generic 5.19.0-31.32 ProcVersionSignature: Ubuntu 5.19.0-31.32-generic 5.19.17 Uname: Linux 5.19.0-31-generic x86_64 ApportVersion: 2.23.1-0ubuntu3 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: tuser 2832 F.... wireplumber /dev/snd/seq: tuser 2829 F.... pipewire CRDA: N/A CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME Date: Sat Feb 11 13:37:59 2023 InstallationDate: Installed on 2023-01-15 (27 days ago) InstallationMedia: Ubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221020) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 8087:0a2b Intel Corp. Bluetooth wireless interface Bus 001 Device 002: ID 0bda:5650 Realtek Semiconductor Corp. Integrated Webcam_HD Bus 001 Device 004: ID 0a5c:5832 Broadcom Corp. 5880 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. Latitude 7390 ProcEnviron: LANGUAGE=en_GB:en PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_GB.UTF-8 SHELL=/bin/bash ProcFB: 0 EFI VGA ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.19.0-31-generic root=UUID=ef0306ad-ea82-4608-b711-ee16cf13a267 ro debug nomodeset ignore_loglevel RelatedPackageVersions: linux-restricted-modules-5.19.0-31-generic N/A linux-backports-modules-5.19.0-31-generic N/A linux-firmware 20220923.gitf09bebf3-0ubuntu1 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) WifiSyslog: dmi.bios.date: 11/20/2022 dmi.bios.release: 1.30 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.30.0 dmi.board.name: 09386V dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.30.0:bd11/20/2022:br1.30:svnDellInc.:pnLatitude7390:pvr:rvnDellInc.:rn09386V:rvrA00:cvnDellInc.:ct10:cvr:sku081B: dmi.product.family: Latitude dmi.product.name: Latitude 7390 dmi.product.sku: 081B dmi.sys.vendor: Dell Inc. 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