Public bug reported: On my VivoBook laptop, I encountered a critical kernel error that caused a system crash. This error occurred while the system was running the 6.2.0-32-generic until 6.2.0-34-generic versions of the Ubuntu kernel, 6.2.0-31 works fine. The hardware used is an ASUS VivoBook K3502ZA with BIOS version K3502ZA.307, last updated on 09/08/2022. Detaching all USB devices does not fix the issue.
Steps to Reproduce: Boot the VivoBook laptop. Start kernel Expected Behavior: The system should operate without encountering kernel NULL pointer dereference errors and subsequent crashes. Actual Behavior: The system crashes with the mentioned kernel error. Please let me know if you need further information or logs to investigate and resolve this bug. See: https://bugzilla.kernel.org/show_bug.cgi?id=217929 $ lsb_release -rd No LSB modules are available. Description: Ubuntu 23.04 Release: 23.04 $ apt-cache policy linux-image-6.2.0-34-generic linux-image-6.2.0-34-generic: Installed: 6.2.0-34.34 Candidate: 6.2.0-34.34 Version table: *** 6.2.0-34.34 500 500 http://it.archive.ubuntu.com/ubuntu lunar-updates/main amd64 Packages 500 http://security.ubuntu.com/ubuntu lunar-security/main amd64 Packages 100 /var/lib/dpkg/status ProblemType: Bug DistroRelease: Ubuntu 23.04 Package: linux-headers-6.2.0-34 6.2.0-34.34 ProcVersionSignature: Ubuntu 6.2.0-31.31-generic 6.2.15 Uname: Linux 6.2.0-31-generic x86_64 ApportVersion: 2.26.1-0ubuntu2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: vasco 1271 F.... pipewire vasco 1272 F.... wireplumber /dev/snd/controlC1: vasco 1272 F.... wireplumber /dev/snd/seq: vasco 1271 F.... pipewire CasperMD5CheckResult: unknown CurrentDesktop: KDE Date: Thu Oct 5 08:57:33 2023 InstallationDate: Installed on 2023-05-23 (135 days ago) InstallationMedia: Kubuntu 23.04 "Lunar Lobster" - Release amd64 (20230414.1) MachineType: ASUSTeK COMPUTER INC. VivoBook_ASUSLaptop K3502ZA_K3502ZA PackageArchitecture: all ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.2.0-31-generic root=/dev/mapper/vgkubuntu-root ro quiet splash nmi_watchdog=0 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-6.2.0-31-generic N/A linux-backports-modules-6.2.0-31-generic N/A linux-firmware 20230323.gitbcdcfbcf-0ubuntu1.6 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 09/08/2022 dmi.bios.release: 5.25 dmi.bios.vendor: American Megatrends International, LLC. dmi.bios.version: K3502ZA.307 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: K3502ZA dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.ec.firmware.release: 208.32 dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrK3502ZA.307:bd09/08/2022:br5.25:efr208.32:svnASUSTeKCOMPUTERINC.:pnVivoBook_ASUSLaptopK3502ZA_K3502ZA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK3502ZA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku: dmi.product.family: Vivobook dmi.product.name: VivoBook_ASUSLaptop K3502ZA_K3502ZA dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. ** Affects: linux (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug lunar -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/2038507 Title: ucsi_acpi_async_write NULL pointer dereference on VivoBook_ASUSLaptop Status in linux package in Ubuntu: New Bug description: On my VivoBook laptop, I encountered a critical kernel error that caused a system crash. This error occurred while the system was running the 6.2.0-32-generic until 6.2.0-34-generic versions of the Ubuntu kernel, 6.2.0-31 works fine. The hardware used is an ASUS VivoBook K3502ZA with BIOS version K3502ZA.307, last updated on 09/08/2022. Detaching all USB devices does not fix the issue. Steps to Reproduce: Boot the VivoBook laptop. Start kernel Expected Behavior: The system should operate without encountering kernel NULL pointer dereference errors and subsequent crashes. Actual Behavior: The system crashes with the mentioned kernel error. Please let me know if you need further information or logs to investigate and resolve this bug. See: https://bugzilla.kernel.org/show_bug.cgi?id=217929 $ lsb_release -rd No LSB modules are available. Description: Ubuntu 23.04 Release: 23.04 $ apt-cache policy linux-image-6.2.0-34-generic linux-image-6.2.0-34-generic: Installed: 6.2.0-34.34 Candidate: 6.2.0-34.34 Version table: *** 6.2.0-34.34 500 500 http://it.archive.ubuntu.com/ubuntu lunar-updates/main amd64 Packages 500 http://security.ubuntu.com/ubuntu lunar-security/main amd64 Packages 100 /var/lib/dpkg/status ProblemType: Bug DistroRelease: Ubuntu 23.04 Package: linux-headers-6.2.0-34 6.2.0-34.34 ProcVersionSignature: Ubuntu 6.2.0-31.31-generic 6.2.15 Uname: Linux 6.2.0-31-generic x86_64 ApportVersion: 2.26.1-0ubuntu2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: vasco 1271 F.... pipewire vasco 1272 F.... wireplumber /dev/snd/controlC1: vasco 1272 F.... wireplumber /dev/snd/seq: vasco 1271 F.... pipewire CasperMD5CheckResult: unknown CurrentDesktop: KDE Date: Thu Oct 5 08:57:33 2023 InstallationDate: Installed on 2023-05-23 (135 days ago) InstallationMedia: Kubuntu 23.04 "Lunar Lobster" - Release amd64 (20230414.1) MachineType: ASUSTeK COMPUTER INC. VivoBook_ASUSLaptop K3502ZA_K3502ZA PackageArchitecture: all ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.2.0-31-generic root=/dev/mapper/vgkubuntu-root ro quiet splash nmi_watchdog=0 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-6.2.0-31-generic N/A linux-backports-modules-6.2.0-31-generic N/A linux-firmware 20230323.gitbcdcfbcf-0ubuntu1.6 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 09/08/2022 dmi.bios.release: 5.25 dmi.bios.vendor: American Megatrends International, LLC. dmi.bios.version: K3502ZA.307 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: K3502ZA dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.ec.firmware.release: 208.32 dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrK3502ZA.307:bd09/08/2022:br5.25:efr208.32:svnASUSTeKCOMPUTERINC.:pnVivoBook_ASUSLaptopK3502ZA_K3502ZA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK3502ZA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku: dmi.product.family: Vivobook dmi.product.name: VivoBook_ASUSLaptop K3502ZA_K3502ZA dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. 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