apport information ** Attachment added: "ProcCpuinfoMinimal.txt" https://bugs.launchpad.net/bugs/1999748/+attachment/5635838/+files/ProcCpuinfoMinimal.txt
-- You received this bug notification because you are a member of Kernel Packages, which is subscribed to thunderbolt-tools in Ubuntu. Matching subscriptions: Kernel Packages https://bugs.launchpad.net/bugs/1999748 Title: Unable to mount external SSD over TB3 Status in thunderbolt-tools package in Ubuntu: Confirmed Bug description: I have a Micronet Technology Fantom Drives eXtreme SSD drive. It is connected to my PC (with nobo X570 Phantom Gaming-ITX/TB3). When I connect the drive with a TB3 cable, it becomes authorized as expected. $ boltctl ● Micronet Technology Fantom Drives eXtreme ├─ type: peripheral ├─ name: Fantom Drives eXtreme ├─ vendor: Micronet Technology ├─ uuid: 00ca782d-dcfa-3e02-ffff-ffffffffffff ├─ generation: Thunderbolt 3 ├─ status: authorized │ ├─ domain: 0deb8780-00cc-9858-ffff-ffffffffffff │ ├─ rx speed: 40 Gb/s = 2 lanes * 20 Gb/s │ ├─ tx speed: 40 Gb/s = 2 lanes * 20 Gb/s │ └─ authflags: none ├─ authorized: Thu 15 Dec 2022 08:48:39 AM UTC ├─ connected: Thu 15 Dec 2022 08:48:39 AM UTC └─ stored: Thu 15 Dec 2022 07:02:21 AM UTC ├─ policy: iommu └─ key: no However, I don't see the disk in "Disk" application or anywhere else. I checked "/media/" too. It looks like TB3 is recognizing that something was plugged but it doesn't mount the drive. Note that if I connect the same drive in a ThinkPad Carbon Gen 9 with the same TB3 cable, it gets recognized and mounted as expected. They both run the same version of Ubuntu: $ lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 22.04.1 LTS Release: 22.04 Codename: jammy --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu82.2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: leaf 1674 F.... pulseaudio /dev/snd/controlC1: leaf 1674 F.... pulseaudio CRDA: N/A CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 22.04 InstallationDate: Installed on 2022-11-25 (20 days ago) InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809.1) MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M. NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 EFI VGA ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-56-generic root=UUID=ba6c1a3e-79a1-4c8b-944e-ed0352c02f4b ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.15.0-56.62-generic 5.15.64 RelatedPackageVersions: linux-restricted-modules-5.15.0-56-generic N/A linux-backports-modules-5.15.0-56-generic N/A linux-firmware 20220329.git681281e4-0ubuntu3.7 Tags: jammy wayland-session Uname: Linux 5.15.0-56-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 07/27/2021 dmi.bios.release: 5.19 dmi.bios.vendor: American Megatrends International, LLC. dmi.bios.version: P1.70 dmi.board.name: Z590 Phantom Gaming-ITX/TB4 dmi.board.vendor: ASRock dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrP1.70:bd07/27/2021:br5.19:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnZ590PhantomGaming-ITX/TB4:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:skuToBeFilledByO.E.M.: dmi.product.family: To Be Filled By O.E.M. dmi.product.name: To Be Filled By O.E.M. dmi.product.sku: To Be Filled By O.E.M. dmi.product.version: To Be Filled By O.E.M. dmi.sys.vendor: To Be Filled By O.E.M. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu82.2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: leaf 1674 F.... pulseaudio /dev/snd/controlC1: leaf 1674 F.... pulseaudio CRDA: N/A CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 22.04 InstallationDate: Installed on 2022-11-25 (20 days ago) InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809.1) MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M. NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 EFI VGA ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-56-generic root=UUID=ba6c1a3e-79a1-4c8b-944e-ed0352c02f4b ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.15.0-56.62-generic 5.15.64 RelatedPackageVersions: linux-restricted-modules-5.15.0-56-generic N/A linux-backports-modules-5.15.0-56-generic N/A linux-firmware 20220329.git681281e4-0ubuntu3.7 Tags: jammy wayland-session Uname: Linux 5.15.0-56-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 07/27/2021 dmi.bios.release: 5.19 dmi.bios.vendor: American Megatrends International, LLC. dmi.bios.version: P1.70 dmi.board.name: Z590 Phantom Gaming-ITX/TB4 dmi.board.vendor: ASRock dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrP1.70:bd07/27/2021:br5.19:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnZ590PhantomGaming-ITX/TB4:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:skuToBeFilledByO.E.M.: dmi.product.family: To Be Filled By O.E.M. dmi.product.name: To Be Filled By O.E.M. dmi.product.sku: To Be Filled By O.E.M. dmi.product.version: To Be Filled By O.E.M. dmi.sys.vendor: To Be Filled By O.E.M. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu82.2 Architecture: amd64 CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 22.04 InstallationDate: Installed on 2022-11-25 (20 days ago) InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809.1) NonfreeKernelModules: nvidia_modeset nvidia Package: thunderbolt-tools 0.9.3-5build1 PackageArchitecture: amd64 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcVersionSignature: Ubuntu 5.15.0-56.62-generic 5.15.64 Tags: jammy wayland-session Uname: Linux 5.15.0-56-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbolt-tools/+bug/1999748/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
