Public bug reported:
I have a new Dell XPS 17 laptop and I have a sound issue. Many times
some online meeting has either no output sound or no input sound (so I
can either not hear or not be heard) because the system shows 2
different input and 2 different output devices, even though I have
nothing else connected to the laptop. It is extremely annoying to not
reliably start an online meeting for instance; even if I figure it out,
changing the input does not seem to work unless I restart Firefox (maybe
it does not dynamically detect the sound changes in Settings). I will
attach 3 screenshots with the devices but have in mind there is nothing
but the USB-C charger connected to the laptop. The Audio Switcher
Extension is even stranger, I think it shows all the available USB-C
ports (1 is occupied by the charger, 3 remaining) as sound outputs.
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-image-5.15.0-40-generic 5.15.0-40.43
ProcVersionSignature: Ubuntu 5.15.0-40.43-generic 5.15.35
Uname: Linux 5.15.0-40-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: florin 1309 F.... pulseaudio
/dev/snd/pcmC1D4c: florin 1309 F...m pulseaudio
/dev/snd/pcmC1D2p: florin 1309 F...m pulseaudio
/dev/snd/controlC0: florin 1309 F.... pulseaudio
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Tue Jul 12 15:20:19 2022
InstallationDate: Installed on 2022-06-14 (27 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
MachineType: Dell Inc. XPS 17 9720
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-40-generic
root=UUID=d6ec2d05-5390-4418-99f2-9fa514d79c38 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-5.15.0-40-generic N/A
linux-backports-modules-5.15.0-40-generic N/A
linux-firmware 20220329.git681281e4-0ubuntu3.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/16/2022
dmi.bios.release: 1.7
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.7.1
dmi.board.name: 0KNF8J
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.7.1:bd05/16/2022:br1.7:svnDellInc.:pnXPS179720:pvr:rvnDellInc.:rn0KNF8J:rvrA00:cvnDellInc.:ct10:cvr:sku0AFF:
dmi.product.family: XPS
dmi.product.name: XPS 17 9720
dmi.product.sku: 0AFF
dmi.sys.vendor: Dell Inc.
** Affects: linux (Ubuntu)
Importance: Undecided
Status: Confirmed
** Tags: amd64 apport-bug jammy
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https://bugs.launchpad.net/bugs/1981443
Title:
Detecting more sound input and output sources than actually exist
Status in linux package in Ubuntu:
Confirmed
Bug description:
I have a new Dell XPS 17 laptop and I have a sound issue. Many times
some online meeting has either no output sound or no input sound (so I
can either not hear or not be heard) because the system shows 2
different input and 2 different output devices, even though I have
nothing else connected to the laptop. It is extremely annoying to not
reliably start an online meeting for instance; even if I figure it
out, changing the input does not seem to work unless I restart Firefox
(maybe it does not dynamically detect the sound changes in Settings).
I will attach 3 screenshots with the devices but have in mind there is
nothing but the USB-C charger connected to the laptop. The Audio
Switcher Extension is even stranger, I think it shows all the
available USB-C ports (1 is occupied by the charger, 3 remaining) as
sound outputs.
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-image-5.15.0-40-generic 5.15.0-40.43
ProcVersionSignature: Ubuntu 5.15.0-40.43-generic 5.15.35
Uname: Linux 5.15.0-40-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: florin 1309 F.... pulseaudio
/dev/snd/pcmC1D4c: florin 1309 F...m pulseaudio
/dev/snd/pcmC1D2p: florin 1309 F...m pulseaudio
/dev/snd/controlC0: florin 1309 F.... pulseaudio
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Tue Jul 12 15:20:19 2022
InstallationDate: Installed on 2022-06-14 (27 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64
(20220419)
MachineType: Dell Inc. XPS 17 9720
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-40-generic
root=UUID=d6ec2d05-5390-4418-99f2-9fa514d79c38 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-5.15.0-40-generic N/A
linux-backports-modules-5.15.0-40-generic N/A
linux-firmware 20220329.git681281e4-0ubuntu3.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/16/2022
dmi.bios.release: 1.7
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.7.1
dmi.board.name: 0KNF8J
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.7.1:bd05/16/2022:br1.7:svnDellInc.:pnXPS179720:pvr:rvnDellInc.:rn0KNF8J:rvrA00:cvnDellInc.:ct10:cvr:sku0AFF:
dmi.product.family: XPS
dmi.product.name: XPS 17 9720
dmi.product.sku: 0AFF
dmi.sys.vendor: Dell Inc.
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