I am experiencing the same problem with a brandnew brother DS-740D scanner, when connecting the scanner to a USB3.0 port on a MSI GE63 7RD laptop with Ubuntu 18.04 LTS, mouse and keyboard connected to USB are dead afterwards.
touchpad and keyboard directly on the machine are still working. On Win10 the scanner works. journalctl | grep -7 "controller not responding" Feb 07 14:02:26 machine5 kernel: xhci_hcd 0000:00:14.0: Abort failed to stop command ring: -110 Feb 07 14:02:26 machine5 kernel: xhci_hcd 0000:00:14.0: xHCI host controller not responding, assume dead Feb 07 14:02:26 machine5 kernel: xhci_hcd 0000:00:14.0: HC died; cleaning up Feb 07 14:02:26 machine5 kernel: xhci_hcd 0000:00:14.0: Timeout while waiting for setup device command Feb 07 14:02:26 machine5 kernel: usb 1-3: USB disconnect, device number 2 Feb 07 14:02:26 machine5 kernel: usb 1-3.1: USB disconnect, device number 4 Feb 07 14:02:26 machine5 kernel: usb 1-3.1.3: USB disconnect, device number 7 Feb 07 14:02:26 machine5 kernel: usb 1-3.1.3.1: USB disconnect, device number 10 No "VIA Labs, Inc" USB host devices. Linux machine5 4.15.0-167-generic #175-Ubuntu SMP Wed Jan 5 01:56:07 UTC 2022 x86_64 x86_64 x86_64 GNU/Linux So having a brandnew scanner and not getting it to work because of Ubuntu is quite a new experience. :-/ -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1956849 Title: Almost all USB ports suddenly stopped working; unbootable Status in linux package in Ubuntu: Incomplete Bug description: This package needs to be pulled NOW. It disables almost all USB-3.0 and USB-C ports completely. Even though I had automatic software updates turned OFF (or so I thought), my Mac Pro suddenly got a new kernel when I rebooted it this morning: Linux macpro-obs 5.11.0-44-generic #48~20.04.2-Ubuntu SMP Tue Dec 14 15:36:44 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux and it contains a P0 showstopper bug. Upon rebooting, I got dropped into the initrd prompt because Linux could not see the external USB drive that I'm booting from (WDBAGF5000AGY-WESN). I wasted an entire day figuring out what was wrong, and even went so far as to order a replacement SSD, planning to rebuild everything from scratch, because the drive failed to appear in every single USB port I tried. Then I discovered that a different SSD didn't work, either. At that point, I realized that something else was wrong, and I kept trying until I found one other port that worked. I was then able to boot and get dmesg and lsusb output. This kernel update broke not only the built-in ports, but also the ports on a generic USB-C PCIe card (Amazon B08PF8XR73). Mac Pro built-in USB-3.0(A) ports (2x): working Mac Pro built-in USB-C ports (4x): dead USB-C PCIe card USB-C ports (2x): dead USB-C PCIe card USB-3.0(A) ports (5x): dead All devices fail to appear in lsusb when attached to the port, including an Apple USB keyboard, an Anker USB-C Ethernet adapter, a WD SSD, and a Sandisk SSD. I'm going to roll back my kernel to a working kernel, but this package needs to be pulled NOW before it affects too many people. This is too catastrophic a bug to wait even a day. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1956849/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
