Thank you for taking the time to report this bug and helping to make Ubuntu better.
Bug reporting is mostly about finding & fixing problems thus preventing future users from hitting the same bug. I suspect a Support site would be more appropriate, eg. https://answers.launchpad.net/ubuntu. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709 You've tagged the issue relates to a release-upgrade from one release to another, eg. 19.10 to 20.04, or 18.04 to 20.04, but you see to be running the same 20.04.2 you installed so haven't used the ubuntu- release-upgrader yet. I'll switch package to 'linux' (ie. kernel) but I suspect you'd benefit more from support. The Ubuntu-MATE community discourse can be found at https://ubuntu- mate.community/ where help can also be sought. ** Package changed: ubuntu-release-upgrader (Ubuntu) => linux (Ubuntu) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1940724 Title: 20.04.2 does not connect HP OfficeJet Pro 7740 scanner via USB2 Status in linux package in Ubuntu: New Bug description: I am trying Ubuntu MATE 20.04.2 to see what works and what is broken. My scanner is an HP OfficeJet Pro 7740 scanner connected to my ASUS A88XM-A motherboard via USB2 cable. With previous releases, I use VueScan Pro. Work fine. With 20.04.2 it cannot find my scanner at all. I tried the bundled Document Scanner app. It finds the scanner but cannot connect to it to actually scan. Apparently, something is wrong with connecting a scanner with a USB cable. If you need more information, please tell me how to get it and send it to you. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: ubuntu-release-upgrader-core 1:20.04.35 ProcVersionSignature: Ubuntu 5.8.0-50.56~20.04.1-generic 5.8.18 Uname: Linux 5.8.0-50-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 CasperMD5CheckResult: skip CrashDB: ubuntu CurrentDesktop: MATE Date: Fri Aug 20 18:56:53 2021 InstallationDate: Installed on 2021-04-17 (125 days ago) InstallationMedia: Ubuntu-MATE 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: release-upgrade UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1940724/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
