** Changed in: oem-priority
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1932548
Title:
[Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on
wireless [8086:a0f0]
Status in OEM Priority Project:
Confirmed
Status in linux-oem-5.10 package in Ubuntu:
New
Bug description:
Whenever I am using a wireless connection, the image freezes roughly
every two minutes. Sometimes, email cannot be retrieved / computer
complains the connection was momentarily lost.
- If I am on a wire, this problem does NOT occur.
- This problems occurs on wireless independent of the platform used (behavior
seen in both Google Hangout and Zoom)
- This problem does NOT occur on Windows. I did a meeting where both my Linux
and Windows machines were connected to the same meeting and using the same wifi
router, and while the performance on Windows was flawless, unfortunately it was
not so on the Ubuntu box. So I don't think my wifi router or network is to
blame.
- As far as I can recall, the problem used not to be there 2 weeks ago. So it
may have been introduced by a recent update.
- As communicated before, I am on a certified machine from Dell, recently
purchased with Ubuntu already on board from factory (I assume the logs there
were sent to you would contain the information).
- I tried to generate a log on the wireless, but the process did not let me
do this very easily. I am more than happy to send you additional information -
but please let me know which package you want me to spy upon exactly, as I am
not sure what would be helpful in this matter.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.10.0-1029.30-oem 5.10.35
Uname: Linux 5.10.0-1029-oem x86_64
ApportVersion: 2.20.11-0ubuntu27.18
Architecture: amd64
BootLog: Error: [Errno 13] Permission non accordée: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Jun 18 09:47:58 2021
DistUpgraded: Fresh install
DistributionChannelDescriptor:
# This is the distribution channel descriptor for the OEM CDs
# For more information see
http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-focal-amd64-20200502-85
DistroCodename: focal
DistroVariant: ubuntu
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA controller])
Subsystem: Dell Device [1028:0991]
InstallationDate: Installed on 2021-04-24 (54 days ago)
InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary
20200502-05:58
MachineType: Dell Inc. XPS 13 9310
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.10.0-1029-oem
root=UUID=28dc4511-d4dc-4dec-8abb-64e06b4e9d1e ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/25/2021
dmi.bios.release: 2.1
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.1.1
dmi.board.name: 08607K
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr2.1.1:bd03/25/2021:br2.1:svnDellInc.:pnXPS139310:pvr:rvnDellInc.:rn08607K:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 9310
dmi.product.sku: 0991
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 20.2.6-0ubuntu0.20.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
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