Public bug reported:
Dell XPS 9650 with a TB16 thunderbolt dock. 2 external displays through
the dock (HDMI and VGA). My system uses graphical boot via plymouth.
Dell logo remains on screen while ubuntu loads into gdm3 (when it is
booting normally). I'm using LUKS.
This is a regression from focal and kernel 5.4.
If I boot the laptop with the thunderbolt dock connected, the system
will get past the Dell logo, go to a black screen and remain there. The
screen is powered up as I can see some light on the edges. It won't boot
up or respond to any keys.
After force-shutdown via power key long press, on the next boot the grub
menu will appear. The system will boot normally then (with the dock
still connected).
If I boot the system with the dock disconnected, it will correctly go
into disk encryption password prompt. If at that point I connect the
dock and wait without entering the password, the system will correctly
set up the dock: the displays lit up and the mouse and keyboard plugged
into it become active. The system boots normally.
I'm trying to bisect in which kernel version this happened. I'll put
results in a comment.
ProblemType: Bug
DistroRelease: Ubuntu 20.10
Package: linux-image-generic 5.8.0.25.30
ProcVersionSignature: Ubuntu 5.8.0-25.26-generic 5.8.14
Uname: Linux 5.8.0-25-generic x86_64
ApportVersion: 2.20.11-0ubuntu50
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: luis 3332 F.... pulseaudio
/dev/snd/controlC0: luis 3332 F.... pulseaudio
CasperMD5CheckResult: skip
Date: Fri Oct 23 16:27:30 2020
InstallationDate: Installed on 2019-08-17 (432 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
MachineType: Dell Inc. XPS 15 9560
ProcEnviron:
LANGUAGE=en_GB:en
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.8.0-25-generic
root=/dev/mapper/vglinux-root ro quiet splash
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-5.8.0-25-generic N/A
linux-backports-modules-5.8.0-25-generic N/A
linux-firmware 1.190
SourcePackage: linux
UpgradeStatus: Upgraded to groovy on 2020-10-09 (13 days ago)
dmi.bios.date: 11/17/2019
dmi.bios.release: 1.18
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.18.0
dmi.board.name: 05FFDN
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.18.0:bd11/17/2019:br1.18:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn05FFDN:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 15 9560
dmi.product.sku: 07BE
dmi.sys.vendor: Dell Inc.
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug groovy third-party-packages
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1901215
Title:
Cannot boot with thunderbolt dock connected before kernel loads
Status in linux package in Ubuntu:
New
Bug description:
Dell XPS 9650 with a TB16 thunderbolt dock. 2 external displays
through the dock (HDMI and VGA). My system uses graphical boot via
plymouth. Dell logo remains on screen while ubuntu loads into gdm3
(when it is booting normally). I'm using LUKS.
This is a regression from focal and kernel 5.4.
If I boot the laptop with the thunderbolt dock connected, the system
will get past the Dell logo, go to a black screen and remain there.
The screen is powered up as I can see some light on the edges. It
won't boot up or respond to any keys.
After force-shutdown via power key long press, on the next boot the
grub menu will appear. The system will boot normally then (with the
dock still connected).
If I boot the system with the dock disconnected, it will correctly go
into disk encryption password prompt. If at that point I connect the
dock and wait without entering the password, the system will correctly
set up the dock: the displays lit up and the mouse and keyboard
plugged into it become active. The system boots normally.
I'm trying to bisect in which kernel version this happened. I'll put
results in a comment.
ProblemType: Bug
DistroRelease: Ubuntu 20.10
Package: linux-image-generic 5.8.0.25.30
ProcVersionSignature: Ubuntu 5.8.0-25.26-generic 5.8.14
Uname: Linux 5.8.0-25-generic x86_64
ApportVersion: 2.20.11-0ubuntu50
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: luis 3332 F.... pulseaudio
/dev/snd/controlC0: luis 3332 F.... pulseaudio
CasperMD5CheckResult: skip
Date: Fri Oct 23 16:27:30 2020
InstallationDate: Installed on 2019-08-17 (432 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
MachineType: Dell Inc. XPS 15 9560
ProcEnviron:
LANGUAGE=en_GB:en
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.8.0-25-generic
root=/dev/mapper/vglinux-root ro quiet splash
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-5.8.0-25-generic N/A
linux-backports-modules-5.8.0-25-generic N/A
linux-firmware 1.190
SourcePackage: linux
UpgradeStatus: Upgraded to groovy on 2020-10-09 (13 days ago)
dmi.bios.date: 11/17/2019
dmi.bios.release: 1.18
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.18.0
dmi.board.name: 05FFDN
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.18.0:bd11/17/2019:br1.18:svnDellInc.:pnXPS159560:pvr:rvnDellInc.:rn05FFDN:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 15 9560
dmi.product.sku: 07BE
dmi.sys.vendor: Dell Inc.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1901215/+subscriptions
--
Mailing list: https://launchpad.net/~kernel-packages
Post to : kernel-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~kernel-packages
More help : https://help.launchpad.net/ListHelp
