Hello! Yes, I do have the Sophos Antivirus software installed. However, your commands failed to work on my machine. Previously, I had done the same with a different command.
sudo systemctl stop sav-protect.service This usually does the trick (stops the antivirus), then I proceeded to your code of... sudo apt-get install -f ...which did nothing. I did try to update the linux image/kernel again... And these new packages were installed... frederick@frederickpina:~$ sudo apt-get upgrade linux-image-generic Reading package lists... Done Building dependency tree Reading state information... Done Calculating upgrade... Done The following NEW packages will be installed: amd64-microcode intel-microcode iucode-tool linux-image-generic linux-modules-extra-5.4.0-33-generic thermald 0 upgraded, 6 newly installed, 0 to remove and 0 not upgraded. Need to get 0 B/41.2 MB of archives. After this operation, 193 MB of additional disk space will be used. Do you want to continue? [Y/n] Y Selecting previously unselected package iucode-tool. (Reading database ... 236417 files and directories currently installed.) Preparing to unpack .../0-iucode-tool_2.3.1-1_amd64.deb ... Unpacking iucode-tool (2.3.1-1) ... Selecting previously unselected package linux-modules-extra-5.4.0-33-generic. Preparing to unpack .../1-linux-modules-extra-5.4.0-33-generic_5.4.0-33.37_amd64.deb ... Unpacking linux-modules-extra-5.4.0-33-generic (5.4.0-33.37) ... Selecting previously unselected package intel-microcode. Preparing to unpack .../2-intel-microcode_3.20191115.1ubuntu3_amd64.deb ... Unpacking intel-microcode (3.20191115.1ubuntu3) ... Selecting previously unselected package amd64-microcode. Preparing to unpack .../3-amd64-microcode_3.20191218.1ubuntu1_amd64.deb ... Unpacking amd64-microcode (3.20191218.1ubuntu1) ... Selecting previously unselected package linux-image-generic. Preparing to unpack .../4-linux-image-generic_5.4.0.33.38_amd64.deb ... Unpacking linux-image-generic (5.4.0.33.38) ... Selecting previously unselected package thermald. Preparing to unpack .../5-thermald_1.9.1-1ubuntu0.1_amd64.deb ... Unpacking thermald (1.9.1-1ubuntu0.1) ... Setting up iucode-tool (2.3.1-1) ... Setting up intel-microcode (3.20191115.1ubuntu3) ... update-initramfs: deferring update (trigger activated) intel-microcode: microcode will be updated at next boot Setting up amd64-microcode (3.20191218.1ubuntu1) ... update-initramfs: deferring update (trigger activated) amd64-microcode: microcode will be updated at next boot Setting up linux-modules-extra-5.4.0-33-generic (5.4.0-33.37) ... Setting up thermald (1.9.1-1ubuntu0.1) ... Setting up linux-image-generic (5.4.0.33.38) ... Processing triggers for dbus (1.12.16-2ubuntu2) ... Processing triggers for man-db (2.9.1-1) ... Processing triggers for initramfs-tools (0.136ubuntu6) ... update-initramfs: Generating /boot/initrd.img-5.4.0-33-generic Processing triggers for linux-image-5.4.0-33-generic (5.4.0-33.37) ... /etc/kernel/postinst.d/dkms: * dkms: running auto installation service for kernel 5.4.0-33-generic ...done. /etc/kernel/postinst.d/initramfs-tools: update-initramfs: Generating /boot/initrd.img-5.4.0-33-generic /etc/kernel/postinst.d/zz-update-grub: Sourcing file `/etc/default/grub' Sourcing file `/etc/default/grub.d/init-select.cfg' Generating grub configuration file ... Found linux image: /boot/vmlinuz-5.4.0-33-generic Found initrd image: /boot/initrd.img-5.4.0-33-generic Found linux image: /boot/vmlinuz-5.4.0-29-generic Found initrd image: /boot/initrd.img-5.4.0-29-generic Adding boot menu entry for UEFI Firmware Settings done frederick@frederickpina:~$ ^C After this, I restarted the machine and thought the Wifi drivers would work again; but in actuality did not. I then tried to reinstall the wifi drivers directly, via this method... But again, ran into another stumbling block: frederick@frederickpina:~$ sudo apt update && apt install firmware-iwlwifi Hit:1 http://archive.ubuntu.com/ubuntu focal InRelease Hit:2 http://ppa.launchpad.net/canonical-hwe-team/backport-iwlwifi/ubuntu focal InRelease Hit:3 http://archive.ubuntu.com/ubuntu focal-updates InRelease Hit:4 http://archive.ubuntu.com/ubuntu focal-backports InRelease Hit:5 http://ppa.launchpad.net/deadsnakes/ppa/ubuntu focal InRelease Ign:6 https://packages.erlang-solutions.com/ubuntu focal InRelease Hit:7 https://packages.erlang-solutions.com/ubuntu focal Release Hit:8 http://archive.ubuntu.com/ubuntu focal-security InRelease Hit:9 http://ppa.launchpad.net/libreoffice/ppa/ubuntu focal InRelease Hit:10 http://ppa.launchpad.net/ondrej/php/ubuntu focal InRelease Hit:11 http://ppa.launchpad.net/openjdk-r/ppa/ubuntu focal InRelease Hit:12 http://ppa.launchpad.net/transmissionbt/ppa/ubuntu focal InRelease Hit:14 http://ppa.launchpad.net/ubuntu-toolchain-r/test/ubuntu focal InRelease Hit:15 http://ppa.launchpad.net/utappia/stable/ubuntu focal InRelease Reading package lists... Done Building dependency tree Reading state information... Done All packages are up to date. E: Could not open lock file /var/lib/dpkg/lock-frontend - open (13: Permission denied) E: Unable to acquire the dpkg frontend lock (/var/lib/dpkg/lock-frontend), are you root? frederick@frederickpina:~$ So, in conclusion... It feels like I'm making some marginal progress, but I also feel like I'm back to square one; and still am as mystified as ever regarding this technical issue. Does any of this help clarify the issue for you? Thanks again for your patience and support. I very much appreciate you. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1882194 Title: Intel Wireless 7265 [8086:095a] Subsystem [8086:5010] not probed after kernel packages upgrade failures Status in linux package in Ubuntu: Incomplete Bug description: Hello. I previously tried to manually update the kernel via Terminal and ran into a series of errors from the apt which refused to fully install the kernet update. After several unsuccessful attempt through various other Terminal means, the update seemed to be accepted; but after rebooting my machine; the Intel WiFi drivers collapsed and I no longer could connect to the internet. After reinstalling previously saved Intel drivers from my Trash bin, I managed to get the Bluetooth to work, and then I used the UBS tethering feature of my startphone to connect this machine to the Internet, which till this moment; is my only method of going online. I consulted with a professioanl web-developer from Europe, whom confirmed this bug and suggested I report it; which I am now doing. Thanks to the kernel developers for all your hard work. You're such appreciated! ;-) PS: Here's additional info --- frederick@frederickpina:~$ cat/proc/version_signature>version.log bash: cat/proc/version_signature: No such file or directory ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: linux-image-5.4.0-33-generic 5.4.0-33.37 ProcVersionSignature: Ubuntu 5.4.0-33.37-generic 5.4.34 Uname: Linux 5.4.0-33-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: frederick 1983 F.... pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Fri Jun 5 02:13:54 2020 InstallationDate: Installed on 2020-01-30 (126 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) IwConfig: lo no wireless extensions. usb0 no wireless extensions. MachineType: HP HP Spectre x360 Convertible ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-33-generic root=UUID=3ad1fd87-8287-4943-af05-e0fcb04a210d ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-5.4.0-33-generic N/A linux-backports-modules-5.4.0-33-generic N/A linux-firmware 1.187 RfKill: 0: hci0: Bluetooth Soft blocked: no Hard blocked: no SourcePackage: linux UpgradeStatus: Upgraded to focal on 2020-04-24 (41 days ago) dmi.bios.date: 05/16/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F.21 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: 8174 dmi.board.vendor: HP dmi.board.version: 38.41 dmi.chassis.type: 31 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF.21:bd05/16/2019:svnHP:pnHPSpectrex360Convertible:pvr:rvnHP:rn8174:rvr38.41:cvnHP:ct31:cvrChassisVersion: dmi.product.family: 103C_5335KV G=N L=CON B=HP S=SPT dmi.product.name: HP Spectre x360 Convertible dmi.product.sku: T6T09UA#ABA dmi.sys.vendor: HP To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1882194/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
