This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1881612 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to bluez in Ubuntu. https://bugs.launchpad.net/bugs/1881612 Title: Intel AX1650i Bluetooth will not work in HSP/HFP (Headset/Hands-free) Status in bluez package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Status in pulseaudio package in Ubuntu: New Bug description: On Dell Inspiron 3593 running Ubuntu 20.04, Bluetooth Headset Vipex VX-BH001 works in A2DP, but not in HSP/HFP. (So it cannot be used as a microphone.) Same headset works correctly on an older Dell Latitude under both 20.04 and 18.04, and works on the same laptop when using an external USB bluetooth adapter, so I conclude the issue is probably with the iwlwifi driver or firmware. The bluetooth headset pairs okay, but in sound settings if I switch configuration to "Headset Head Unit (HSP/HFP)", then the "test" dialog under "output" will not play sound, and the "input" panel does not show any incoming audio. I tried upgrading to -proposed kernel and installing updated firmware in /lib/firmware, but without improvement. I also note that 'modinfo iwlwifi' on my laptop lists support for firmware up to iwlwifi-Qu-c0-hr-b0-52.ucode, but linux-firmware.git has newer firmware published: iwlwifi-Qu-c0-jf-b0-55.ucode ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.3 ProcVersionSignature: Ubuntu 5.6.0-1011.11-oem 5.6.14 Uname: Linux 5.6.0-1011-oem x86_64 ApportVersion: 2.20.11-0ubuntu27.2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: magnus 207273 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Mon Jun 1 10:58:12 2020 InstallationDate: Installed on 2020-05-24 (8 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio Symptom: audio Symptom_Card: Vipex VX-BH001 Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: magnus 207273 F.... pulseaudio Symptom_Type: No sound at all Title: [Vipex VX-BH001, recording] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 03/24/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.8.0 dmi.board.name: 0TGVJN dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.8.0:bd03/24/2020:svnDellInc.:pnInspiron3593:pvr:rvnDellInc.:rn0TGVJN:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: Inspiron dmi.product.name: Inspiron 3593 dmi.product.sku: 0979 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1881612/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp