Testing with the the 5.7.0-050700rc6-generic kernel does not change the behavior. Sound output does not work, and the 'Dummy Output' remains in the Sound section within the Settings application.
When testing the system with Linux Mint 19.3 with kernel version 5.3.0-51 #44-18.04.2-Ubuntu sound works properly. Please let me know if I should provide new logs or any other additional information to help troubleshoot the problem. Thank you again for your help! -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1875199 Title: [NUC8CCHK][HDA-Intel - HDA Intel PCH, playback] No sound at all Status in linux package in Ubuntu: Incomplete Bug description: No sound output. Only a 'Dummy' audio output device is listed in the Gnome Sound application. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3 ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30 Uname: Linux 5.4.0-26-generic x86_64 ApportVersion: 2.20.11-0ubuntu27 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: rboerner 1205 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Sun Apr 26 12:12:49 2020 InstallationDate: Installed on 2020-04-25 (0 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: rboerner 1205 F.... pulseaudio Symptom_PulsePlaybackTest: PulseAudio playback test failed Symptom_Type: No sound at all Title: [HDA-Intel - HDA Intel PCH, playback] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 02/25/2020 dmi.bios.vendor: Intel Corp. dmi.bios.version: CHAPLCEL.0048.2020.0225.1640 dmi.board.name: NUC8CCHB dmi.board.vendor: Intel Corporation dmi.board.version: K44767-502 dmi.chassis.type: 35 dmi.chassis.vendor: Intel Corporation dmi.chassis.version: 2.0 dmi.modalias: dmi:bvnIntelCorp.:bvrCHAPLCEL.0048.2020.0225.1640:bd02/25/2020:svnIntel(R)ClientSystems:pnNUC8CCHK:pvrK44798-502:rvnIntelCorporation:rnNUC8CCHB:rvrK44767-502:cvnIntelCorporation:ct35:cvr2.0: dmi.product.family: CH dmi.product.name: NUC8CCHK dmi.product.sku: BKNUC8CCHKR dmi.product.version: K44798-502 dmi.sys.vendor: Intel(R) Client Systems --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: rboerner 1215 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2020-04-25 (6 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) MachineType: Intel(R) Client Systems NUC8CCHK Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-28-generic root=UUID=afbb0f64-e729-46a8-82e4-a060e9e729c4 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.4.0-28.32-generic 5.4.30 RelatedPackageVersions: linux-restricted-modules-5.4.0-28-generic N/A linux-backports-modules-5.4.0-28-generic N/A linux-firmware 1.187 Tags: focal Uname: Linux 5.4.0-28-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 02/25/2020 dmi.bios.vendor: Intel Corp. dmi.bios.version: CHAPLCEL.0048.2020.0225.1640 dmi.board.name: NUC8CCHB dmi.board.vendor: Intel Corporation dmi.board.version: K44767-502 dmi.chassis.type: 35 dmi.chassis.vendor: Intel Corporation dmi.chassis.version: 2.0 dmi.modalias: dmi:bvnIntelCorp.:bvrCHAPLCEL.0048.2020.0225.1640:bd02/25/2020:svnIntel(R)ClientSystems:pnNUC8CCHK:pvrK44798-502:rvnIntelCorporation:rnNUC8CCHB:rvrK44767-502:cvnIntelCorporation:ct35:cvr2.0: dmi.product.family: CH dmi.product.name: NUC8CCHK dmi.product.sku: BKNUC8CCHKR dmi.product.version: K44798-502 dmi.sys.vendor: Intel(R) Client Systems To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1875199/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
